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SDI SD0-401 Exam - Topic 1 Question 11 Discussion

There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?
A) Your customer accent.
B) Your customer location.
C) Your handset.
D) Your headset.

SDI SD0-401 Exam - Topic 1 Question 11 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 11
Topic #: 1
[All SD0-401 Questions]

There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?

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Suggested Answer: A

by Keneth at May 05, 2022, 10:37 AM

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Beckie
10 months ago
Agreed, but I feel like it depends on the situation.
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Yuette
10 months ago
Wait, are accents really that big of a deal?
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Eric
11 months ago
Your headset can totally mess up communication too!
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Carma
11 months ago
I think location matters more, honestly.
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Dustin
11 months ago
Definitely the customer accent can be tricky sometimes.
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Fanny
11 months ago
I feel like the headset could be an issue, but I’m leaning more towards the customer’s accent being a bigger barrier.
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Blair
11 months ago
I practiced a question similar to this, and I think the handset can cause problems too, like poor sound quality.
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Tomoko
11 months ago
I remember we talked about how accents can really affect understanding during calls, so I think option A might be a barrier.
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Arleen
11 months ago
I’m not sure, but I think customer location could also play a role, especially if they’re in a different time zone or have connectivity issues.
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Cordelia
11 months ago
I'm pretty confident I know how to approach this. Capability analysis requires a large enough sample size to be statistically valid, so I'll need to make sure I have that.
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Wilburn
12 months ago
This seems like a straightforward probability problem. I'll need to think through the likelihood of finding at least one defect in a sample of 30 items given the 0.2% defect rate.
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Charlena
12 months ago
I'm a bit confused on this one. I know the E bit has something to do with external routes, but I'm not sure how that relates to the different OSPF area types. I'll need to review my notes on that.
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Edda
12 months ago
Okay, let's see. SSO, on-premises directory, and RBAC - that sounds like a hybrid cloud model would be the best fit.
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