SDI SD0-401 Exam - Topic 1 Question 11 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 11
Topic #: 1

There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?

AYour customer accent.

BYour customer location.

CYour handset.

DYour headset.

Show Suggested Answer

Suggested Answer: A

by Keneth at May 05, 2022, 10:37 AM

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Beckie

4 months ago

Agreed, but I feel like it depends on the situation.

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Yuette

4 months ago

Wait, are accents really that big of a deal?

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Eric

4 months ago

Your headset can totally mess up communication too!

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Carma

4 months ago

I think location matters more, honestly.

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Dustin

4 months ago

Definitely the customer accent can be tricky sometimes.

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Fanny

5 months ago

I feel like the headset could be an issue, but I’m leaning more towards the customer’s accent being a bigger barrier.

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Blair

5 months ago

I practiced a question similar to this, and I think the handset can cause problems too, like poor sound quality.

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Tomoko

5 months ago

I remember we talked about how accents can really affect understanding during calls, so I think option A might be a barrier.

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Arleen

5 months ago

I’m not sure, but I think customer location could also play a role, especially if they’re in a different time zone or have connectivity issues.

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Cordelia

5 months ago

I'm pretty confident I know how to approach this. Capability analysis requires a large enough sample size to be statistically valid, so I'll need to make sure I have that.

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Wilburn

5 months ago

This seems like a straightforward probability problem. I'll need to think through the likelihood of finding at least one defect in a sample of 30 items given the 0.2% defect rate.

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Charlena

5 months ago

I'm a bit confused on this one. I know the E bit has something to do with external routes, but I'm not sure how that relates to the different OSPF area types. I'll need to review my notes on that.

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Edda

5 months ago

Okay, let's see. SSO, on-premises directory, and RBAC - that sounds like a hybrid cloud model would be the best fit.

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