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There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?
Suggested Answer: A
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13 comments · newest first
BE
Beckie
12 months ago
Agreed, but I feel like it depends on the situation.
YU
Yuette
1 year ago
Wait, are accents really that big of a deal?
ER
Eric
1 year ago
Your headset can totally mess up communication too!
CA
Carma
1 year ago
I think location matters more, honestly.
DU
Dustin
1 year ago
Definitely the customer accent can be tricky sometimes.
FA
Fanny
1 year ago
I feel like the headset could be an issue, but I’m leaning more towards the customer’s accent being a bigger barrier.
BL
Blair
1 year ago
I practiced a question similar to this, and I think the handset can cause problems too, like poor sound quality.
TO
Tomoko
1 year ago
I remember we talked about how accents can really affect understanding during calls, so I think option A might be a barrier.
AR
Arleen
1 year ago
I’m not sure, but I think customer location could also play a role, especially if they’re in a different time zone or have connectivity issues.
CO
Cordelia
1 year ago
I'm pretty confident I know how to approach this. Capability analysis requires a large enough sample size to be statistically valid, so I'll need to make sure I have that.
WI
Wilburn
1 year ago
This seems like a straightforward probability problem. I'll need to think through the likelihood of finding at least one defect in a sample of 30 items given the 0.2% defect rate.
CH
Charlena
1 year ago
I'm a bit confused on this one. I know the E bit has something to do with external routes, but I'm not sure how that relates to the different OSPF area types. I'll need to review my notes on that.
ED
Edda
1 year ago
Okay, let's see. SSO, on-premises directory, and RBAC - that sounds like a hybrid cloud model would be the best fit.