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SDI Exam SD0-401 Topic 1 Question 104 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 104
Topic #: 1
[All SD0-401 Questions]

Which action best illustrates excellent customer service?

Show Suggested Answer Hide Answer
Suggested Answer: A

Contribute your Thoughts:

Farrah
26 days ago
Actively listening is the way to go. It's like the customer service version of 'treat others as you want to be treated'. Simple, but so effective.
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Izetta
29 days ago
Haha, the 'personal accomplishments' option is a classic. As if customers care about your trophy collection - they just want their issues resolved!
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Melda
30 days ago
Listening to colleagues instead of customers? That's just plain ridiculous. How are you supposed to help someone if you're not even paying attention to them?
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Zachary
10 days ago
D) Listen to colleagues when customers talk to you.
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Annita
13 days ago
B) Feel sorry for your customers if they are troubled.
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Yvonne
17 days ago
A) Actively listen to customers when they talk to you.
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Dominga
1 months ago
Wow, really? Telling customers about your personal accomplishments? That's the opposite of customer service. I think they'd be more interested in how you can help them.
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Jennie
19 days ago
B) Feel sorry for your customers if they are troubled.
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Martina
30 days ago
D) Listen to colleagues when customers talk to you.
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Kanisha
1 months ago
A) Actively listen to customers when they talk to you.
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Talia
1 months ago
Feeling sorry for customers? That's just a waste of time. We need to focus on actually solving their problems, not just feeling bad about them.
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Jolene
12 days ago
A) Actively listen to customers when they talk to you.
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Frankie
15 days ago
D) Listen to colleagues when customers talk to you.
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Tresa
19 days ago
A) Actively listen to customers when they talk to you.
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Lenna
2 months ago
Actively listening to customers is the key to excellent customer service. That's the only way to truly understand their needs and provide the best possible solution.
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Cordelia
29 days ago
D) Listen to colleagues when customers talk to you.
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Kerrie
1 months ago
A) Actively listen to customers when they talk to you.
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Cristy
2 months ago
I believe option B) Feel sorry for your customers if they are troubled, is not the best choice. Empathy is important, but actively listening and taking action is more effective.
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Shenika
2 months ago
I agree with Glory. Listening to customers is key to providing excellent service. Option D) Listen to colleagues when customers talk to you, is also important for teamwork.
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Glory
2 months ago
I think the best action is A) Actively listen to customers when they talk to you. It shows that you care about their needs.
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