Listening to colleagues instead of customers? That's just plain ridiculous. How are you supposed to help someone if you're not even paying attention to them?
Wow, really? Telling customers about your personal accomplishments? That's the opposite of customer service. I think they'd be more interested in how you can help them.
Actively listening to customers is the key to excellent customer service. That's the only way to truly understand their needs and provide the best possible solution.
I believe option B) Feel sorry for your customers if they are troubled, is not the best choice. Empathy is important, but actively listening and taking action is more effective.
I agree with Glory. Listening to customers is key to providing excellent service. Option D) Listen to colleagues when customers talk to you, is also important for teamwork.
Farrah
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