SDI Exam SD0-302 Topic 3 Question 95 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 95
Topic #: 3

[All SD0-302 Questions]

You have been working closely with your organisations Service Level Manager and s/he has asked

you to prepare a presentation that can be delivered to internal IT teams on the value and benefits of

having an SLM process in place. Which of these options best describes one of the benefits?

AUsers have freedom of choice about which IT teams they will work with

BThere are clearly defined IT procedures that arew enforceable

CThere are clearly defined penalties for customers and providers if responsibilities aret met

DSpecific customer needs are known, enabling IT to prioritise and plan

Show Suggested Answer

Suggested Answer: D

by Irma at Aug 26, 2024, 12:06 AM

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Lemuel

3 months ago

I'm just glad the question didn't mention something about 'freedom of choice' - that would be a recipe for chaos!

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Noah

1 months ago

D) Specific customer needs are known, enabling IT to prioritise and plan

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Elenor

2 months ago

C) There are clearly defined penalties for customers and providers if responsibilities are met

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Elena

2 months ago

B) There are clearly defined IT procedures that are enforceable

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Dominic

3 months ago

A) Users have freedom of choice about which IT teams they will work with

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Leota

3 months ago

Option D is the way to go. Anything that helps IT teams work smarter, not harder, is a winner in my book!

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Rosamond

2 months ago

Absolutely, being able to prioritize based on customer needs can lead to better efficiency and overall success for the IT department.

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Graciela

2 months ago

I agree, it's all about working smarter, not harder. Having that insight can make a big difference in how IT teams operate.

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Jennifer

2 months ago

Option D is definitely important. Knowing specific customer needs can really help IT prioritize and plan effectively.

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Tanja

4 months ago

Option B sounds good too, but I think D is the most comprehensive in capturing the key benefits of an SLM process.

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Kenia

3 months ago

Option C is important too, as it ensures accountability for meeting responsibilities.

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Annelle

3 months ago

I think having clearly defined procedures, like in option B, is also important for consistency.

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Delpha

3 months ago

I agree, option D is crucial for prioritizing and planning effectively.

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Bronwyn

4 months ago

I agree, Option D really highlights the value of an SLM process. It's all about understanding and catering to the customer's requirements.

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Margurite

3 months ago

Yes, knowing specific customer needs is crucial for providing excellent service.

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Moon

4 months ago

Option D really helps IT prioritize and plan based on customer needs.

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Mattie

4 months ago

Option D definitely seems like the best answer. Knowing the specific customer needs allows IT to prioritize and plan effectively.

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Weldon

4 months ago

I believe option B is also important, having clearly defined procedures can improve efficiency.

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Albina

4 months ago

I agree with Kris, knowing customer needs is crucial for IT planning.

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Kris

5 months ago

I think option D is the best benefit.

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