SDI Exam SD0-302 Topic 3 Question 82 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 82
Topic #: 3

[All SD0-302 Questions]

Which of these options best describes the purpose of an SLA?

ATo ensure that supplier service targets are documented and agreed

BTo ensure that user service targets are documented and agreed

CTo ensure that revolver groups service targets are documented and agreed

DTo ensure that Service Desk KPIs are documented and agreed

Show Suggested Answer

Suggested Answer: A

by Lashandra at Mar 11, 2024, 01:32 AM

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Glory

4 months ago

As long as the SLA targets are documented and agreed upon, I don't care if it's with the supplier, the users, or the revolver-wielding ninjas. Just get it done!

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Weldon

3 months ago

C) To ensure that revolver groups service targets are documented and agreed

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Noah

3 months ago

B) To ensure that user service targets are documented and agreed

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Freeman

3 months ago

A) To ensure that supplier service targets are documented and agreed

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Justine

4 months ago

D is tempting, but an SLA is more about the overall service level, not just the Service Desk KPIs. I'm going with A.

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Gladis

4 months ago

I'm not sure about option C. What are 'revolver groups'? Sounds like something out of a bad action movie!

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Annice

4 months ago

Option A seems the most logical choice. An SLA is all about defining and agreeing on the service targets with the supplier. This ensures accountability on both sides.

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