SDI Exam SD0-302 Topic 3 Question 77 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 77
Topic #: 3

[All SD0-302 Questions]

You have been informed that a company merger is planned which will potentially increase the number

of supported users by 15 percent. Why is it important for you to understand the commercial management

of the Service Desk?

ATo reduce Service Desk costs for the new business situation

BTo determine the impact of proposed services on the IT organisation

CTo produce regular progress reports on the results of the integration

DTo manage the professional development of the Service Desk people

Show Suggested Answer

Suggested Answer: B

by An at Nov 26, 2023, 07:10 AM

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Haydee

3 months ago

This is a tough one, but I think Option B is the way to go. Understanding the commercial impact is crucial, especially with a 15% increase in users. We don't want the Service Desk to turn into a black hole of never-ending tickets, am I right? *wink wink*

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Yoko

2 months ago

Definitely, we need to be prepared for any changes in workload and resources.

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Becky

2 months ago

I agree, it's important to know how the merger will affect our services.

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Novella

3 months ago

Option B) To determine the impact of proposed services on the IT organisation

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Tabetha

3 months ago

Hmm, I'm leaning towards Option A. Reducing costs is always a priority, especially in a merger situation. Maybe we can outsource the Service Desk to a cheaper country and pocket the savings. Just kidding, of course. Or am I?

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Dierdre

2 months ago

User 3: Dierdre: But we also need to consider the impact on the IT organisation.

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Markus

2 months ago

User 2: Markus: Yeah, outsourcing the Service Desk could be a good way to save money.

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Catarina

3 months ago

User 1: I agree, reducing costs is definitely important in a merger situation.

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Alise

4 months ago

I'm not sure, but I think Option D might be the best choice. Keeping the Service Desk staff happy and motivated could be key to handling the merger smoothly. After all, they'll be the ones dealing with the angry users when the system goes down. Gotta keep morale high!

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Tu

2 months ago

D) To manage the professional development of the Service Desk people

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Joye

2 months ago

C) To produce regular progress reports on the results of the integration

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Theodora

2 months ago

B) To determine the impact of proposed services on the IT organisation

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Laurena

4 months ago

A) To reduce Service Desk costs for the new business situation

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Tashia

4 months ago

I agree with Marge. Option B is the way to go. Gotta make sure the IT department is ready to handle the increased workload. Don't want the Service Desk to collapse under the weight of all those new users, right?

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Leota

4 months ago

I believe it's also important to determine the impact of proposed services on the IT organisation.

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Marsha

4 months ago

I agree with Jade, reducing costs is crucial for the new business situation.

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Jade

4 months ago

I think understanding commercial management is important to reduce costs.

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Marge

4 months ago

Option B is the correct answer here. Understanding the commercial management of the Service Desk is crucial to determine the impact of the proposed services on the IT organization, which is essential given the planned merger and increased user base.

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