This is a tough one, but I think Option B is the way to go. Understanding the commercial impact is crucial, especially with a 15% increase in users. We don't want the Service Desk to turn into a black hole of never-ending tickets, am I right? *wink wink*
Hmm, I'm leaning towards Option A. Reducing costs is always a priority, especially in a merger situation. Maybe we can outsource the Service Desk to a cheaper country and pocket the savings. Just kidding, of course. Or am I?
I'm not sure, but I think Option D might be the best choice. Keeping the Service Desk staff happy and motivated could be key to handling the merger smoothly. After all, they'll be the ones dealing with the angry users when the system goes down. Gotta keep morale high!
I agree with Marge. Option B is the way to go. Gotta make sure the IT department is ready to handle the increased workload. Don't want the Service Desk to collapse under the weight of all those new users, right?
Option B is the correct answer here. Understanding the commercial management of the Service Desk is crucial to determine the impact of the proposed services on the IT organization, which is essential given the planned merger and increased user base.
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