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Why is Incident monitoring a valuable Service Desk activity?
Suggested Answer: A
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13 comments · newest first
ES
Essie
12 months ago
I thought incident monitoring was just for tracking issues, not this!
EL
Ellsworth
1 year ago
Really? I’m not sure how much it actually improves error control.
LI
Linsey
1 year ago
Knowledge creation is key for long-term success.
RO
Rosita
1 year ago
Totally agree, metrics are super useful!
KI
Kiley
1 year ago
It can help to avoid SLA breaches!
OL
Oliva
1 year ago
Improving error control seems like a valid point too, but I feel like I need to think more about how incident monitoring directly impacts that.
AN
Annabelle
1 year ago
Knowledge creation sounds familiar, but I can't recall exactly how incident monitoring contributes to that. Maybe it's about learning from past incidents?
CA
Caitlin
1 year ago
I remember practicing a question about metrics, and I think monitoring incidents can definitely help in delivering useful metrics for the Service Desk.
TR
Tresa
1 year ago
I think incident monitoring is really important for avoiding SLA breaches, but I'm not entirely sure how it ties into the other options.
DA
Darrin
1 year ago
Hmm, I'm a bit unsure about this one. I know Dynamics 365 has a lot of different modules and capabilities, but I'm not sure which one would be the best fit for this specific customer requirement. I'll need to think it through carefully.
MO
Mohammad
1 year ago
I think setting clear objectives is a good place to start. That way everyone knows what we're working towards.
RO
Roselle
1 year ago
This seems like a straightforward question about Salesforce Lightning Bolt solutions. I'm pretty confident the answer is A - Salesforce AppExchange.
CA
Carlee
1 year ago
I'm a little confused by the wording of the options. I'll need to read them over a few times.