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SDI SD0-302 Exam - Topic 3 Question 50 Discussion

Which of these options is the most important reason for a Service Desk Manager to take regular callmeasurements?
B) To measure how the team is performing overall
A) To measure the number of contributions to the SKMS
C) To measure users knowledge levels
D) To measure improvements in customers knowledge

SDI SD0-302 Exam - Topic 3 Question 50 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 50
Topic #: 3
[All SD0-302 Questions]

Which of these options is the most important reason for a Service Desk Manager to take regular call

measurements?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Kristel at May 09, 2022, 05:24 PM

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Fabiola
8 months ago
Wait, are we sure these measurements even help?
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Geoffrey
8 months ago
C seems a bit off, how often do we really measure that?
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Mitzie
8 months ago
A is interesting, but not the main focus, right?
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Jaclyn
8 months ago
I think D is super important too, customer knowledge matters.
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Marylou
8 months ago
Definitely B, team performance is key!
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Corazon
9 months ago
I recall discussing the SKMS in class, but I don't think measuring contributions is the top priority. Option A seems less relevant.
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Lynette
9 months ago
I feel like option D could also be important, especially if we're looking to improve customer satisfaction.
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Avery
9 months ago
I'm not entirely sure, but I remember a practice question that emphasized measuring user knowledge levels. Maybe option C?
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Maia
9 months ago
I think option B makes the most sense since overall team performance is crucial for a Service Desk Manager.
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Genevieve
9 months ago
Hmm, I'm not sure about the difference between Gold and Silver tables. I'll have to think this through carefully.
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Boris
9 months ago
I think updating the success plan is definitely important; we talked about it a lot in our practice sessions.
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Edelmira
9 months ago
Okay, I've got this. Fraud risk would affect things like the assignment of more experienced staff, the nature and extent of procedures performed, and the overall audit strategy. I'm pretty confident option D is the right answer here.
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