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SDI SD0-302 Exam - Topic 3 Question 5 Discussion

Which of these options isT a responsibility of the Service Desk?
D) Providing the user with root cause analysis for Incidents resolved at first level
A) Developing and implementing Service Desk goals that integrate with business objectives
B) Representing the IT organisation to its users
C) Maintaining the highest level of productive IT time for users in accordance with the SLA

SDI SD0-302 Exam - Topic 3 Question 5 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 5
Topic #: 3
[All SD0-302 Questions]

Which of these options isT a responsibility of the Service Desk?

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Suggested Answer: D

by Loreta at May 04, 2022, 07:21 PM

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Emerson
7 months ago
Agreed, C is crucial for keeping everything running smoothly!
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Caitlin
7 months ago
Wait, are they really responsible for root cause analysis? That seems off.
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Nicolette
7 months ago
A seems like a stretch for the Service Desk.
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Leonie
8 months ago
I think C is super important too!
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Kenneth
8 months ago
Definitely B, they are the face of IT for users.
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Anika
8 months ago
I’m confused about D; I thought root cause analysis was usually done by more advanced support teams, not the Service Desk.
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Nan
8 months ago
I practiced a question similar to this, and I feel like developing goals is more of a management task, so I might lean towards option A.
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Ashanti
8 months ago
I'm not entirely sure, but I remember something about SLAs being important for the Service Desk. Maybe option C?
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Freeman
8 months ago
I think option B sounds right since the Service Desk is often the first point of contact for users.
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Laurel
8 months ago
This looks like a straightforward question on XML syntax. I'm pretty confident I can identify the correct answer.
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Annice
8 months ago
Hmm, I'm not entirely sure about this one. I'll have to think it through carefully. Maybe I can eliminate some of the options that don't seem relevant to document automation.
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Gaynell
8 months ago
This question feels similar to one I practiced where we had to find the NPV first before converting it to an annual amount. I think the annualizing part is tricky.
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Annice
8 months ago
I'm a bit unsure on this one. I know materiality is important, but I'm not totally clear on when it doesn't apply. I'll make sure to review that concept before the exam to be prepared for questions like this.
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