SDI SD0-302 Exam - Topic 3 Question 44 Discussion
You have been tasked to select an IT Service Management tool, which of these options is a benefityou would use to justify the expenditure?
D) It delivers consistent metrics and reporting on service performance
A) It is a competitive tool that helps to boost organisational success
B) It is an essential to ensure that the image of the Service Desk is enhanced
C) It ensures that the cost per Incident handled is reduced
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