Discuss SDI SD0-302 Exam Topic 3 Question 41

Which of the options best describes some primary benefits of using electronic support delivery tools

in a Service Desk environment?

AIt may restore services faster and it enables the analyst to train users how to be more self-sufficient

BIt increases first contact resolution and reduces the number of Incidents

CIt decreases fix-time and allows users to see what analysts see

DIt allows users to watch and learn how the analyst solves problems and reduces the volume of
Incidents logged

Suggested Answer: A

Get Premium SD0-302 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

14 comments · newest first

Nana 12 months ago

Totally agree with A, self-sufficiency is a game changer!

Berry 1 year ago

D is interesting, but can users really learn that way?

Dino 1 year ago

C sounds good, but does it really decrease fix-time?

Ty 1 year ago

I think B is spot on, first contact resolution is key.

Emelda 1 year ago

A definitely helps with faster service restoration!

Melinda 1 year ago

I’m leaning towards option C because it mentions decreasing fix-time, which seems crucial, but I’m not confident if that’s the main benefit.

Devon 1 year ago

I feel like option D could be a strong choice since it emphasizes learning, but I can't recall if it specifically reduces incident volume.

Tashia 1 year ago

I remember practicing a question about self-sufficiency, so option A might be relevant, but it doesn't seem to cover all benefits.

Onita 1 year ago

I think option B sounds familiar because it relates to increasing efficiency, but I'm not entirely sure if it's the best answer.

Harrison 1 year ago

I've got a good handle on this topic from the course material. The differences in the recruitment and selection process for international assignments are pretty clear to me, so I'm confident I can nail this question.

Rashad 1 year ago

This question seems straightforward. I'll focus on the key phrase "primary purpose of planning" and look for the answer that best captures that.

Mammie 1 year ago

Okay, let's see. The functionality of a service - that's got to be related to its utility or output, right? I'll go with C or A.

Nadine 1 year ago

Okay, let's see. Arrays are accessed by integer index, so I'm going to go with option C.

Marta 1 year ago

SOA governance, that's the one! I remember learning about that in class, I'm feeling good about this.

SDI SD0-302 Exam - Topic 3 Question 41 Discussion