SDI SD0-302 Exam - Topic 3 Question 37 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 37
Topic #: 3

[All SD0-302 Questions]

Which option best describes some common issues encountered when implementing an ACD

system?

ACustomer resistance and too much focus on call waiting times

BCustomer resistance and too much focus on hunt groups

CCustomer resistance and too much focus on operational statistics

DCustomer resistance and too much focus on SLAs

Show Suggested Answer

Suggested Answer: C

by Van at May 06, 2022, 09:32 PM

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Kara

5 months ago

I’ve seen resistance due to operational stats too, so C might be valid.

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Arlean

6 months ago

Wait, are we really focusing too much on call waiting? Seems odd.

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Fannie

6 months ago

Not sure about A, I feel like SLAs are a bigger issue.

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Clare

6 months ago

Totally agree with A! It's all about the customer experience.

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Kent

6 months ago

I think option A is spot on. Call waiting times can really frustrate customers.

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Justine

6 months ago

I'm a bit confused about the focus on hunt groups versus SLAs. I can't recall which one was emphasized more in our studies.

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Tesha

6 months ago

I think we practiced a question similar to this, and I feel like operational statistics were mentioned as a common issue.

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Shawna

6 months ago

I remember discussing customer resistance in class, but I'm not sure if it's always linked to call waiting times.

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Karon

7 months ago

I definitely remember customer resistance being a big topic, but I can't quite remember how it connects to the other options here.

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Arminda

7 months ago

Okay, I've got this. The key is to use the getCurrencyInstance() method of the NumberFormat class, which will give me a formatter configured for the specified locale.

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Selma

7 months ago

I think C makes sense because cloud-managed networks are all about simplicity and quick deployment, right?

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Nobuko

7 months ago

The console can't run natively in an ECS cluster? That's interesting, I didn't know that. I wonder if there's a workaround or a different recommended approach for this scenario.

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