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Which option best describes some common issues encountered when implementing an ACD
system?
Suggested Answer: C
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12 comments · newest first
KA
Kara
12 months ago
I’ve seen resistance due to operational stats too, so C might be valid.
AR
Arlean
1 year ago
Wait, are we really focusing too much on call waiting? Seems odd.
FA
Fannie
1 year ago
Not sure about A, I feel like SLAs are a bigger issue.
CL
Clare
1 year ago
Totally agree with A! It's all about the customer experience.
KE
Kent
1 year ago
I think option A is spot on. Call waiting times can really frustrate customers.
JU
Justine
1 year ago
I'm a bit confused about the focus on hunt groups versus SLAs. I can't recall which one was emphasized more in our studies.
TE
Tesha
1 year ago
I think we practiced a question similar to this, and I feel like operational statistics were mentioned as a common issue.
SH
Shawna
1 year ago
I remember discussing customer resistance in class, but I'm not sure if it's always linked to call waiting times.
KA
Karon
1 year ago
I definitely remember customer resistance being a big topic, but I can't quite remember how it connects to the other options here.
AR
Arminda
1 year ago
Okay, I've got this. The key is to use the getCurrencyInstance() method of the NumberFormat class, which will give me a formatter configured for the specified locale.
SE
Selma
1 year ago
I think C makes sense because cloud-managed networks are all about simplicity and quick deployment, right?
NO
Nobuko
1 year ago
The console can't run natively in an ECS cluster? That's interesting, I didn't know that. I wonder if there's a workaround or a different recommended approach for this scenario.