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Using self-service as a delivery method in a Service Desk environment is often seen as a great step
to reduce direct user contact costs which of the following is also a benefit of self-service?
Suggested Answer: B
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11 comments · newest first
CL
Cletus
12 months ago
Tailored tutorials sound cool, but do they really work?
DE
Denny
1 year ago
Logging calls through self-service is a game changer!
KA
Kandis
1 year ago
Wait, can it really eliminate the need for feedback?
OM
Omer
1 year ago
Totally agree, it saves time for everyone!
MA
Marjory
1 year ago
Self-service can definitely reduce call volume.
LE
Lea
1 year ago
I think option D is definitely wrong; feedback is still important, right? So it must be one of the other options.
DA
Daniel
1 year ago
I feel like option C might be a benefit too, especially if users can access tutorials. But I’m not sure if that’s the main focus of self-service.
PA
Paola
1 year ago
I remember we discussed how self-service can reduce the number of calls to the Service Desk, so I think option A makes sense.
MI
Mike
1 year ago
I’m not entirely sure, but I think option B sounds familiar from our practice questions. Logging calls through self-service could definitely save time.
JE
Jeffrey
1 year ago
Hmm, this seems straightforward. I think setting the journal control to the account type of ledger should do the trick.
FR
Francoise
1 year ago
Hmm, I'm a bit unsure about this one. I'm not sure if the Try Catch activity is the best approach, or if one of the other options might work better. I'll need to think it through a bit more.