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SDI SD0-302 Exam - Topic 3 Question 31 Discussion

Using self-service as a delivery method in a Service Desk environment is often seen as a great stepto reduce direct user contact costs which of the following is also a benefit of self-service?
B) It can be used to log calls, service requests or Incidents, saving Service Desk time
A) It can help to prevent users calling the Service Desk
C) It can develop tailored tutorials to help users help themselves
D) It can eliminate the need to provide feedback to users

SDI SD0-302 Exam - Topic 3 Question 31 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 31
Topic #: 3
[All SD0-302 Questions]

Using self-service as a delivery method in a Service Desk environment is often seen as a great step

to reduce direct user contact costs which of the following is also a benefit of self-service?

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Suggested Answer: B

by Goldie at May 05, 2022, 07:31 PM

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Cletus
7 months ago
Tailored tutorials sound cool, but do they really work?
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Denny
7 months ago
Logging calls through self-service is a game changer!
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Kandis
8 months ago
Wait, can it really eliminate the need for feedback?
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Omer
8 months ago
Totally agree, it saves time for everyone!
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Marjory
8 months ago
Self-service can definitely reduce call volume.
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Lea
8 months ago
I think option D is definitely wrong; feedback is still important, right? So it must be one of the other options.
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Daniel
8 months ago
I feel like option C might be a benefit too, especially if users can access tutorials. But I’m not sure if that’s the main focus of self-service.
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Paola
8 months ago
I remember we discussed how self-service can reduce the number of calls to the Service Desk, so I think option A makes sense.
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Mike
8 months ago
I’m not entirely sure, but I think option B sounds familiar from our practice questions. Logging calls through self-service could definitely save time.
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Jeffrey
8 months ago
Hmm, this seems straightforward. I think setting the journal control to the account type of ledger should do the trick.
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Francoise
8 months ago
Hmm, I'm a bit unsure about this one. I'm not sure if the Try Catch activity is the best approach, or if one of the other options might work better. I'll need to think it through a bit more.
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