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SDI SD0-302 Exam - Topic 3 Question 27 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 27
Topic #: 3

[All SD0-302 Questions]

Which of the following options would be a clear benefit of using self-healing as a delivery method in a

Service Desk environment?

AIt removes the need for reactive support staff

BIt increases the problem-solving abilities of users

CIt reduces the need for reactive support staff

DIt improves hardware resource utilisation

Show Suggested Answer

Suggested Answer: C

by Clorinda at May 04, 2022, 02:26 AM

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Kallie

8 months ago

It increases problem-solving abilities of users, for sure!

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Lettie

8 months ago

Not sure about that, sounds too good to be true.

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Lenna

8 months ago

Wait, does it really improve hardware resource utilization?

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Kizzy

9 months ago

Totally agree, less downtime means happier users!

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Tammara

9 months ago

It reduces the need for reactive support staff.

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Micah

9 months ago

I vaguely recall that self-healing might also help with resource utilization, but I can't remember if that's a direct benefit in a Service Desk context.

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Odette

9 months ago

I feel like improving user problem-solving abilities is a benefit, but I'm not confident if that's the main focus of self-healing.

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Fernanda

9 months ago

I think option C sounds familiar from our practice questions, where we talked about how self-healing can minimize reactive support needs.

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Virgie

10 months ago

I remember we discussed how self-healing can help reduce the workload on support staff, but I'm not sure if it completely removes the need for them.

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Felicidad

10 months ago

Okay, I think I've got it. The key is to have the approvers managed in the corporate LDAP directory, and then add that group to the Approve Issues permission in Jira. That way, we can easily update the group membership as needed.

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Jacquelyne

10 months ago

Okay, let me see if I can break this down. I know there's an object that links accounts to price lists, but I can't quite remember the name off the top of my head.

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Gladys

10 months ago

"Non-agnostic" doesn't sound right at all, but "new" might be too vague... I feel stuck between a couple of options.

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Erick

10 months ago

I don't recall the exact term, but I think it was either whaling or spear-phishing. Trawling just seems too broad for this context.

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Mayra

10 months ago

Alright, I think I got this. The 6 CM-B modules each support 4 drives, so that's 6 x 4 = 24 drives. Plus the 24 drives for local storage, that's a total of 24 + 24 = 48 drives. So the statement is TRUE.

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