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Which of the following options would be a clear benefit of using self-healing as a delivery method in a
Service Desk environment?
Suggested Answer: C
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14 comments · newest first
KA
Kallie
11 months ago
It increases problem-solving abilities of users, for sure!
LE
Lettie
11 months ago
Not sure about that, sounds too good to be true.
LE
Lenna
12 months ago
Wait, does it really improve hardware resource utilization?
KI
Kizzy
12 months ago
Totally agree, less downtime means happier users!
TA
Tammara
1 year ago
It reduces the need for reactive support staff.
MI
Micah
1 year ago
I vaguely recall that self-healing might also help with resource utilization, but I can't remember if that's a direct benefit in a Service Desk context.
OD
Odette
1 year ago
I feel like improving user problem-solving abilities is a benefit, but I'm not confident if that's the main focus of self-healing.
FE
Fernanda
1 year ago
I think option C sounds familiar from our practice questions, where we talked about how self-healing can minimize reactive support needs.
VI
Virgie
1 year ago
I remember we discussed how self-healing can help reduce the workload on support staff, but I'm not sure if it completely removes the need for them.
FE
Felicidad
1 year ago
Okay, I think I've got it. The key is to have the approvers managed in the corporate LDAP directory, and then add that group to the Approve Issues permission in Jira. That way, we can easily update the group membership as needed.
JA
Jacquelyne
1 year ago
Okay, let me see if I can break this down. I know there's an object that links accounts to price lists, but I can't quite remember the name off the top of my head.
GL
Gladys
1 year ago
"Non-agnostic" doesn't sound right at all, but "new" might be too vague... I feel stuck between a couple of options.
ER
Erick
1 year ago
I don't recall the exact term, but I think it was either whaling or spear-phishing. Trawling just seems too broad for this context.
MA
Mayra
1 year ago
Alright, I think I got this. The 6 CM-B modules each support 4 drives, so that's 6 x 4 = 24 drives. Plus the 24 drives for local storage, that's a total of 24 + 24 = 48 drives. So the statement is TRUE.