Ah, I remember learning about Six Sigma in my operations management class. That's definitely a quality-focused approach used by a lot of companies. I'll go with that one.
I'm a bit confused on the difference between these frameworks. I'll need to review my notes on ITIL and Six Sigma to see which one is considered a "business best practice quality model."
I'm pretty confident that Six Sigma is a well-known quality management methodology, so that's my best guess. I'll mark that one down unless I can rule out the other options.
Okay, I know ITIL is a framework for IT service management, but I'm not sure if that counts as a "quality model." Six Sigma seems more like the right type of answer.
Becky
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