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As a Service Desk manager, if you have a crisis situation such as a major incident how would you
help to focus your staff at that time?
Suggested Answer: D
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11 comments · newest first
LA
Lavelle
12 months ago
Wow, I didn't think about joining in personally!
SI
Sina
1 year ago
Not sure spending time with management is the best use of time in a crisis.
MA
Malissa
1 year ago
Temporary staff can really lighten the load.
GE
Gerald
1 year ago
I think providing clarity of direction is the best approach.
SO
Solange
1 year ago
Joining in to help out is key during a crisis!
BR
Brittani
1 year ago
I recall a case study where temporary staff helped, but I wonder if that really addresses the core issue like option D would.
JO
Josue
1 year ago
I practiced a similar question where providing direction was key. I think option D is definitely the best choice here.
KE
Kerry
1 year ago
I'm not entirely sure, but I feel like joining in to help out, like in option A, could also boost team morale.
TI
Timmy
1 year ago
I remember discussing the importance of leadership presence during a crisis. I think option D makes sense for providing clarity.
RE
Rene
1 year ago
Okay, I think I understand the key requirements here. We need to ensure auditability across the four test levels, so a master test plan that ties them all together is probably the way to go.
JA
Jamie
1 year ago
Okay, let me think this through step-by-step. The question is asking about the Salesforce B2B Commerce object, and the "Best Price" method is related to contract pricing. I'm going to go with option D, the CC Price List Object.