SDI Exam SD0-302 Topic 2 Question 99 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 99
Topic #: 2

[All SD0-302 Questions]

Which type of Telephony System will provide a consistent and manageable telephone response

operation?

APhone switch (PBX)

BInteractive Voice Response (IVR)

CAutomated Call Distribution (ACD)

DComputer Telephony Integration (CTI)

Show Suggested Answer

Suggested Answer: B

by Willodean at Sep 15, 2024, 05:38 AM

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12 days ago

I'm going with B) IVR. It's the most 'robotic' sounding option, so it must be the right answer. Beep boop!

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14 days ago

D) Computer Telephony Integration (CTI) is my pick. It integrates telephony with computer systems for a seamless customer experience.

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22 days ago

Hmm, I'm torn between B) IVR and C) ACD. Both seem like viable options for a consistent telephone response system.

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27 days ago

C) Automated Call Distribution (ACD) seems like the correct choice to me. It's designed to handle call volume efficiently.

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18 days ago

I agree, Automated Call Distribution (ACD) is great for managing call volume.

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2 months ago

I think the answer is A) Phone switch (PBX). It manages calls efficiently.

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