SDI Exam SD0-302 Topic 2 Question 99 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 99
Topic #: 2

[All SD0-302 Questions]

Which type of Telephony System will provide a consistent and manageable telephone response

operation?

APhone switch (PBX)

BInteractive Voice Response (IVR)

CAutomated Call Distribution (ACD)

DComputer Telephony Integration (CTI)

Show Suggested Answer

Suggested Answer: B

by Willodean at Sep 15, 2024, 05:38 AM

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Rocco

3 months ago

I'm going with B) IVR. It's the most 'robotic' sounding option, so it must be the right answer. Beep boop!

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Leonardo

3 months ago

D) Computer Telephony Integration (CTI) is my pick. It integrates telephony with computer systems for a seamless customer experience.

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Irene

2 months ago

D) Computer Telephony Integration (CTI) is definitely a game-changer for improving customer interactions.

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Malcolm

2 months ago

C) Automated Call Distribution (ACD) is great for distributing incoming calls to the right agents.

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Pearlene

2 months ago

B) Interactive Voice Response (IVR) can help automate responses and route calls efficiently.

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Jade

2 months ago

A) Phone switch (PBX) is also a good option for managing telephone responses.

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Alex

3 months ago

Hmm, I'm torn between B) IVR and C) ACD. Both seem like viable options for a consistent telephone response system.

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Donte

2 months ago

Why not consider a combination of IVR and ACD for a comprehensive solution?

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Lenna

2 months ago

ACD can help distribute calls efficiently among agents.

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Naomi

3 months ago

IVR is great for providing automated responses to callers.

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Belen

3 months ago

C) Automated Call Distribution (ACD) seems like the correct choice to me. It's designed to handle call volume efficiently.

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Beckie

2 months ago

Phone switch (PBX) is another option for consistent telephone response operation.

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Melda

3 months ago

I think Computer Telephony Integration (CTI) could also help with managing telephone responses.

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Miesha

3 months ago

I agree, Automated Call Distribution (ACD) is great for managing call volume.

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Margot

4 months ago

I think the answer is B) Interactive Voice Response (IVR). It provides a consistent and automated telephone response operation.

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Lynelle

2 months ago

ACD could help distribute calls efficiently among agents.

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Jolene

3 months ago

CTI might be useful for integrating computer systems with telephony.

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Stevie

3 months ago

I think PBX could also work well for managing telephone responses.

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Sol

4 months ago

I agree, IVR is the best option for consistent telephone response.

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Desiree

4 months ago

Hmm, that makes sense too. Both options seem like they could provide a consistent telephone response operation.

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Ressie

4 months ago

I disagree, I believe the answer is C) Automated Call Distribution (ACD). It distributes calls evenly.

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Desiree

4 months ago

I think the answer is A) Phone switch (PBX). It manages calls efficiently.

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