SDI Exam SD0-302 Topic 2 Question 98 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 98
Topic #: 2

[All SD0-302 Questions]

How does the Service Desk relate to the Service Level Management process? Select the option that

most closely matches its responsibility.

ATo deliver IT services to users

BTo encourage other IT areas to observe the requirements of the SLA and OLAs

CTo identify new services for inclusion in existing SLAs and OLAs

DTo create user feedback reports relating to their business area

Show Suggested Answer

Suggested Answer: D

by Alexia at Sep 13, 2024, 11:33 PM

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1 days ago

I believe the Service Desk also plays a role in identifying new services for inclusion in existing SLAs and OLAs.

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5 days ago

I agree with Scot. It's important for the Service Desk to provide support to users in line with SLAs and OLAs.

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11 days ago

I think the Service Desk relates to the Service Level Management process by delivering IT services to users.

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