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SDI Exam SD0-302 Topic 2 Question 98 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 98
Topic #: 2
[All SD0-302 Questions]

How does the Service Desk relate to the Service Level Management process? Select the option that

most closely matches its responsibility.

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Suggested Answer: D

by Alexia at Sep 13, 2024, 11:33 PM

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Jutta
15 days ago
If the Service Desk is responsible for creating user feedback reports, they must be psychic. I'll take B and hope they can actually influence those other teams.
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Brent
17 days ago
As someone who's worked the Service Desk, I can tell you option A is spot on. We're the ones actually providing the IT services, not just managing the agreements.
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Moira
18 days ago
D seems a bit too narrow for the Service Desk's role. They're the bridge between users and the rest of IT, so B is the best fit.
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Tomas
29 days ago
Option C is tempting, but that's more of a Service Level Management responsibility. The Service Desk is all about delivering IT services to users, so A is the way to go.
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Linwood
7 days ago
B) To encourage other IT areas to observe the requirements of the SLA and OLAs
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Kris
9 days ago
I agree, the Service Desk is responsible for providing IT services to users.
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Youlanda
19 days ago
A) To deliver IT services to users
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Jolene
30 days ago
The Service Desk is the front line of IT, so option B makes the most sense. They need to ensure other teams are following the agreed-upon SLA and OLA requirements.
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Josefa
2 months ago
I believe the Service Desk also plays a role in identifying new services for inclusion in existing SLAs and OLAs.
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Matilda
2 months ago
I agree with Scot. It's important for the Service Desk to provide support to users in line with SLAs and OLAs.
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Scot
2 months ago
I think the Service Desk relates to the Service Level Management process by delivering IT services to users.
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