Option A all the way! Losing responsibility for day-to-day operations? Sign me up! Now I can take a nice long vacation and let the outsourcing team handle it.
Ah, the joys of outsourcing! I guess option C is the way to go - more incidents and service requests means more job security for the IT support team, right?
Hmm, I'm torn between B and D. Both seem like valid disadvantages of outsourcing, but I'm leaning towards D since cost is a major factor in these decisions.
I'm not sure, I think option D might be the best answer. Inadequate definition of the service supply chain can definitely lead to higher costs down the line.
Option B seems like the most obvious choice. Outsourcing can definitely lead to a reduction in service quality if the vendor doesn't deliver as promised.
Harrison
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