SDI Exam SD0-302 Topic 2 Question 74 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 74
Topic #: 2

[All SD0-302 Questions]

When selecting a CTI system which of these would you choose as a key benefit of CTI in a Service

Desk environment?

AAnalysts will be able to produce full performance data to feed their regular appraisal/review cycle

BAnalysts will have a flexible and comprehensive call-management tool

CAnalysts will be able to instantly assess and prioritise every call

DAnalysts will have quick and dynamic access to user details without asking for them

Show Suggested Answer

Suggested Answer: D

by Lawrence at Aug 31, 2023, 05:23 AM

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3 days ago

I personally think option D is also important, having quick access to user details can greatly improve customer service.

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4 days ago

I agree with Felice, being able to instantly assess and prioritise every call is crucial for efficiency.

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6 days ago

I think option C is the key benefit of CTI in a Service Desk environment.

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9 days ago

Option B is the clear winner here. A flexible and comprehensive call-management tool is crucial for efficient service desk operations.

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