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Which of these options isT a Service Desk model you might consider implementing?
Suggested Answer: D
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11 comments · newest first
HE
Helaine
12 months ago
Not sure about C, seems too vague to me.
WI
Wilford
1 year ago
Wait, unskilled staff? That sounds risky!
ED
Edison
1 year ago
I think D could really streamline operations.
LE
Leonard
1 year ago
I disagree, A is way more efficient for urgent issues.
SH
Shizue
1 year ago
Option B seems the most flexible for different needs.
TO
Tomoko
1 year ago
I have a vague memory of option C being mentioned, but it seems less likely compared to the others.
GA
Gail
1 year ago
I remember practicing with a question similar to this, and I think option A might be a valid model, but I can't recall the specifics.
AN
Angelo
1 year ago
I'm not entirely sure, but I feel like option D could be relevant since we talked about insourcing and outsourcing in our last session.
IS
Isadora
1 year ago
I think option B sounds familiar, like something we discussed in class about different service desk structures.
RO
Rodrigo
1 year ago
I've got a good feeling about this one. Based on my understanding of the system, I think a Scheduled Job is the most likely component to handle reminder notifications. But I'll double-check the other options just to be sure.
LU
Luz
1 year ago
Okay, let's see. The question is asking about a specific Cisco API resource, so I'm guessing the answer is going to be one of the options provided. /activecalls sounds like the most relevant, but I'll double-check the other choices just to be sure.