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SDI SD0-302 Exam - Topic 2 Question 57 Discussion

Which of these options isT a Service Desk model you might consider implementing?
D) Skilled, Insourced, Outsourced
A) Real-Time, Call back, Dispatch
B) Virtual, Centralised, Decentralised
C) Unskilled, Skilled, Expert

SDI SD0-302 Exam - Topic 2 Question 57 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 57
Topic #: 2
[All SD0-302 Questions]

Which of these options isT a Service Desk model you might consider implementing?

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Suggested Answer: D

by Gertude at Aug 21, 2022, 05:08 PM

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Helaine
8 months ago
Not sure about C, seems too vague to me.
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Wilford
8 months ago
Wait, unskilled staff? That sounds risky!
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Edison
8 months ago
I think D could really streamline operations.
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Leonard
8 months ago
I disagree, A is way more efficient for urgent issues.
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Shizue
8 months ago
Option B seems the most flexible for different needs.
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Tomoko
9 months ago
I have a vague memory of option C being mentioned, but it seems less likely compared to the others.
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Gail
9 months ago
I remember practicing with a question similar to this, and I think option A might be a valid model, but I can't recall the specifics.
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Angelo
9 months ago
I'm not entirely sure, but I feel like option D could be relevant since we talked about insourcing and outsourcing in our last session.
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Isadora
9 months ago
I think option B sounds familiar, like something we discussed in class about different service desk structures.
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Rodrigo
9 months ago
I've got a good feeling about this one. Based on my understanding of the system, I think a Scheduled Job is the most likely component to handle reminder notifications. But I'll double-check the other options just to be sure.
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Luz
9 months ago
Okay, let's see. The question is asking about a specific Cisco API resource, so I'm guessing the answer is going to be one of the options provided. /activecalls sounds like the most relevant, but I'll double-check the other choices just to be sure.
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