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SDI SD0-302 Exam - Topic 2 Question 42 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 42
Topic #: 2

[All SD0-302 Questions]

Which of these wouldT be a key objective of electronic support delivery tools in a Service Desk

environment?

AIt is cost effective

BIt leads to fewer escalated calls

CIt enables users to learn how to resolve certain Incidents

DIt enables second and third level support teams to be less involved with simple problems

Show Suggested Answer

Suggested Answer: D

by Herman at May 05, 2022, 03:01 PM

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Deandrea

7 months ago

I think D is crucial for efficiency too.

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Myong

7 months ago

Learning to resolve incidents is super important!

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Tiera

7 months ago

Not sure about that, can it really reduce escalations?

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Kayleigh

8 months ago

I agree, fewer escalated calls is a big win.

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Alida

8 months ago

Definitely cost effective!

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Susy

8 months ago

I’m leaning towards A because cost-effectiveness is always a key objective in service delivery, but I’m not completely confident.

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Ressie

8 months ago

I practiced a similar question, and I feel like D makes sense since it would allow higher-level support to focus on more complex issues.

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Ty

8 months ago

I'm not too sure, but I remember something about reducing escalated calls being important, so maybe B is a good choice?

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Marta

8 months ago

I think option C sounds right because electronic tools can help users learn to fix issues themselves.

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Nichelle

8 months ago

I'm a bit confused by the terminology in this question. Code block cascade? I'm not sure I've heard of that before. I'll have to guess on that one.

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Hyman

8 months ago

Ah, I remember learning about this. Sensitivity labels in M365 are not encrypted, but they do provide persistent classification of content. I'm pretty confident that's the right answer here.

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Lucille

8 months ago

I've got a good feeling about this one. The answer seems pretty straightforward to me.

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Freeman

8 months ago

This looks like a tricky question about the relationship between two routers in an SR-TE network. I'll need to carefully review the options and the exhibit to determine the correct answer.

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