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Which of these options is a primary objective of self- service for Service Desks?
Suggested Answer: B
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11 comments · newest first
SH
Sherly
12 months ago
C is interesting, but it might complicate things too much.
WE
Wei
1 year ago
Wait, can users really close their own incidents? That sounds risky!
AL
Alesia
1 year ago
A seems a bit off, not everyone wants to be an IT expert.
DE
Derick
1 year ago
I think D makes more sense, closing incidents is crucial.
HE
Hershel
1 year ago
Definitely B, logging incidents is key!
AL
Almeta
1 year ago
I thought self-service was more about empowering users, but I can’t recall if that means becoming experts or just logging incidents. This is tricky!
WE
Werner
1 year ago
I’m not entirely sure, but I remember something about enabling users to resolve their own issues. That might relate to option C?
RE
Reita
1 year ago
I think the main goal of self-service is to help users log their own incidents, so I’m leaning towards option B.
PA
Pansy
1 year ago
I practiced a question similar to this, and I feel like the focus was on users being able to close their own incidents, which could be option D.
MA
Marcos
1 year ago
Okay, I think I've got this. The key is to find the right command-line options to get a thread dump for the WebLogic Managed Server instance.
SH
Shawn
1 year ago
I'm pretty confident about this one. The Sprint Goal is definitely defined during the Sprint Planning activity, so the statement is true.