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SDI SD0-302 Exam - Topic 2 Question 15 Discussion

Which of these options would be one of the three major activities of a Service Desk manager?
C) To organise resources
A) To organise regular staff meetings
B) To organise the right technology platform to support processes
D) To organise regular staff appraisal sessions

SDI SD0-302 Exam - Topic 2 Question 15 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 15
Topic #: 2
[All SD0-302 Questions]

Which of these options would be one of the three major activities of a Service Desk manager?

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Suggested Answer: C

by Adelina at May 09, 2022, 09:14 PM

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Zona
8 months ago
I disagree, D should be more important than A!
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Margarett
8 months ago
Wait, are staff appraisals really a major activity?
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Christoper
8 months ago
A seems more like a minor task, not major.
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Lindsey
8 months ago
I think C is super important too.
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Daniel
8 months ago
Definitely B, technology is key!
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Carri
9 months ago
I’m leaning towards option B because it seems crucial for supporting processes, but I could be wrong.
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Martha
9 months ago
I feel like regular staff meetings are important, but I don't know if they count as a major activity for a Service Desk manager.
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Kindra
9 months ago
I remember practicing a question similar to this, and I think organizing resources was highlighted as a key responsibility.
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Roxane
9 months ago
I think one of the major activities has to do with technology, but I'm not sure if it's about the platform or something else.
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Luisa
9 months ago
Okay, I think I've got this. NIST SP 800-37, 800-37A, 800-59, and 800-60 are all related to the C&A process. I'll make sure to select those.
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Apolonia
9 months ago
Okay, let's see. The question is asking about a visual indicator for the health of the latest build. I'm pretty sure the term "Information radiator" is what they're looking for.
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Freeman
9 months ago
I think "Quality" is definitely a characteristic we covered, but I can't recall if "Cost" or "Quantity" were part of it. Maybe I should have reviewed that chapter better.
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Gilma
9 months ago
I feel uncertain about the documentation aspect. Did we ever discuss how crucial it is to keep a record of the reasons for a stop payment?
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