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SDI SD0-302 Exam - Topic 2 Question 130 Discussion

What is the purpose of on-site (desk-side) support in a Service Desk environment?
B) To provide a support person on-site to resolve an Incident or Service Request
A) To provide personal one-to-one support for every user
C) To ensure rapid response for every user issue
D) To ensure users are reassured that IT support is always close to hand

SDI SD0-302 Exam - Topic 2 Question 130 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 130
Topic #: 2
[All SD0-302 Questions]

What is the purpose of on-site (desk-side) support in a Service Desk environment?

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Suggested Answer: B

by Sherly at Jul 19, 2026, 08:29 AM

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Junita
9 hours ago
I remember a practice question that emphasized the importance of having someone available to help users directly, which makes me lean towards B as well.
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Latosha
6 days ago
I think the main purpose of on-site support is to resolve incidents quickly, so B seems like the right choice, but I'm not entirely sure.
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