SDI Exam SD0-302 Topic 2 Question 101 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 101
Topic #: 2

[All SD0-302 Questions]

Your manager is concerned that the relationships between the Service Desk and some other areas of

IT aret as good as they could be. S/he has asked you to suggest some initiatives to improve the

situation; which of the following would you suggest?

ARecognise and publish the achievements of your staff to promote the Service Desk

BOffer to write supporting mission statements for the other teams

CUnderstand the roles and responsibilities that teams have in meeting IT services and business
objectives

DEstablish regularly scheduled meetings between key Service Desk staff and key customer
representatives

Show Suggested Answer

Suggested Answer: D

by Roslyn at Sep 14, 2024, 08:03 AM

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Irma

2 days ago

I agree with Justine. Plus, it's always a good idea to establish regular meetings with key stakeholders. That's why I think Option D is also a great suggestion.

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Sheron

4 days ago

I believe option C is crucial. Understanding the roles and responsibilities of each team is essential for aligning IT services with business objectives.

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Dong

6 days ago

I agree with Tresa. Option D could also be beneficial. Regular meetings between key staff and customer representatives can enhance communication and collaboration.

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Justine

8 days ago

Option C is the way to go. Understanding the roles and responsibilities of different teams is crucial for improving relationships and aligning everyone towards common goals.

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Tresa

12 days ago

I think option A is a good idea. Recognizing and promoting the achievements of the Service Desk staff can help improve relationships.

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