SDI Exam SD0-302 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 86
Topic #: 1

[All SD0-302 Questions]

What steps should you take to manage the service expectations of stakeholders?

AUse KPIs to calculate service ROI

BBuild SLAs based on IT measures

CBuild a catalogue of systems for all customers

DUse customer surveys to identify business needs

Show Suggested Answer

Suggested Answer: A

by Larae at Apr 28, 2024, 11:15 PM

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Macy

3 months ago

What, no option for 'bribe the stakeholders with doughnuts'? That's my go-to conflict resolution tactic.

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Alisha

2 months ago

C) Build a catalogue of systems for all customers

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Nakita

2 months ago

B) Build SLAs based on IT measures

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Stephaine

3 months ago

A) Use KPIs to calculate service ROI

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Lauran

3 months ago

Option B is the way to go. SLAs are the backbone of any good service management strategy. Gotta keep those IT measures in check!

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Kati

2 months ago

D) Use customer surveys to identify business needs

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Ellen

3 months ago

A) Use KPIs to calculate service ROI

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Marsha

3 months ago

B) Build SLAs based on IT measures

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Refugia

4 months ago

Hold up, using KPIs to calculate ROI (Option A)? That's thinking outside the box, I like it! Show me the money, am I right?

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Helaine

2 months ago

Using customer surveys can provide valuable insights into what stakeholders need.

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Barrett

2 months ago

Building SLAs based on IT measures can also help set clear expectations.

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Benedict

3 months ago

I agree, it's important to show the value of the service.

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Otis

3 months ago

Definitely! KPIs are key to measuring success.

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Levi

4 months ago

That's right, it's important to show the value of our services in terms of ROI.

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Lonna

4 months ago

Yes, using KPIs can help us measure the success of our services.

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Vonda

4 months ago

Building a comprehensive service catalogue (Option C) could also be really helpful to manage expectations. Gotta have that centralized reference!

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Luis

4 months ago

I believe building SLAs based on IT measures is also important to manage service expectations effectively.

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Donte

4 months ago

I agree with Dahlia, understanding the business needs is crucial for managing service expectations.

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Dahlia

4 months ago

I think we should use customer surveys to identify business needs.

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Merissa

4 months ago

Option D seems like the most straightforward way to understand stakeholder expectations. Customer surveys are a great way to get direct feedback.

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Pok

3 months ago

Building SLAs based on IT measures is another important step in managing stakeholder expectations.

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Hubert

3 months ago

Using KPIs to calculate service ROI can also be helpful in managing service expectations.

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Val

3 months ago

I agree, direct feedback from surveys can really help in identifying business needs.

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Lai

4 months ago

Customer surveys are definitely a great way to understand stakeholder expectations.

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Ilene

5 months ago

But we also need to consider building SLAs based on IT measures to set clear expectations.

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Glory

5 months ago

I agree with Vallie, it's important to measure the return on investment.

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Vallie

5 months ago

I think we should use KPIs to calculate service ROI.

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