SDI Exam SD0-302 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 86
Topic #: 1

[All SD0-302 Questions]

What steps should you take to manage the service expectations of stakeholders?

AUse KPIs to calculate service ROI

BBuild SLAs based on IT measures

CBuild a catalogue of systems for all customers

DUse customer surveys to identify business needs

Show Suggested Answer

Suggested Answer: A

by Larae at Apr 28, 2024, 11:15 PM

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Refugia

17 days ago

Hold up, using KPIs to calculate ROI (Option A)? That's thinking outside the box, I like it! Show me the money, am I right?

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Levi

10 hours ago

That's right, it's important to show the value of our services in terms of ROI.

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Lonna

4 days ago

Yes, using KPIs can help us measure the success of our services.

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Vonda

22 days ago

Building a comprehensive service catalogue (Option C) could also be really helpful to manage expectations. Gotta have that centralized reference!

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Luis

24 days ago

I believe building SLAs based on IT measures is also important to manage service expectations effectively.

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Donte

25 days ago

I agree with Dahlia, understanding the business needs is crucial for managing service expectations.

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Dahlia

26 days ago

I think we should use customer surveys to identify business needs.

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Merissa

26 days ago

Option D seems like the most straightforward way to understand stakeholder expectations. Customer surveys are a great way to get direct feedback.

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Lai

9 days ago

Customer surveys are definitely a great way to understand stakeholder expectations.

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Ilene

1 months ago

But we also need to consider building SLAs based on IT measures to set clear expectations.

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Glory

1 months ago

I agree with Vallie, it's important to measure the return on investment.

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Vallie

1 months ago

I think we should use KPIs to calculate service ROI.

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