SDI Exam SD0-302 Topic 1 Question 86 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 86
Topic #: 1

[All SD0-302 Questions]

What steps should you take to manage the service expectations of stakeholders?

AUse KPIs to calculate service ROI

BBuild SLAs based on IT measures

CBuild a catalogue of systems for all customers

DUse customer surveys to identify business needs

Show Suggested Answer

Suggested Answer: A

by Larae at Apr 28, 2024, 11:15 PM

Limited Time Offer

25%

Off

Get Premium SD0-302 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Macy

1 months ago

What, no option for 'bribe the stakeholders with doughnuts'? That's my go-to conflict resolution tactic.

upvoted 0 times

Alisha

7 days ago

C) Build a catalogue of systems for all customers

upvoted 0 times

...

Nakita

18 days ago

B) Build SLAs based on IT measures

upvoted 0 times

...

Stephaine

23 days ago

A) Use KPIs to calculate service ROI

upvoted 0 times

...

Lauran

2 months ago

Option B is the way to go. SLAs are the backbone of any good service management strategy. Gotta keep those IT measures in check!

upvoted 0 times

Kati

15 days ago

D) Use customer surveys to identify business needs

upvoted 0 times

...

Ellen

24 days ago

A) Use KPIs to calculate service ROI

upvoted 0 times

...

Marsha

1 months ago

B) Build SLAs based on IT measures

upvoted 0 times

...

Refugia

2 months ago

Hold up, using KPIs to calculate ROI (Option A)? That's thinking outside the box, I like it! Show me the money, am I right?

upvoted 0 times

Helaine

13 days ago

Using customer surveys can provide valuable insights into what stakeholders need.

upvoted 0 times

...

Barrett

15 days ago

Building SLAs based on IT measures can also help set clear expectations.

upvoted 0 times

...

Benedict

1 months ago

I agree, it's important to show the value of the service.

upvoted 0 times

...

Otis

1 months ago

Definitely! KPIs are key to measuring success.

upvoted 0 times

...

Levi

2 months ago

That's right, it's important to show the value of our services in terms of ROI.

upvoted 0 times

...

Lonna

2 months ago

Yes, using KPIs can help us measure the success of our services.

upvoted 0 times

...

Vonda

2 months ago

Building a comprehensive service catalogue (Option C) could also be really helpful to manage expectations. Gotta have that centralized reference!

upvoted 0 times

...

Luis

2 months ago

I believe building SLAs based on IT measures is also important to manage service expectations effectively.

upvoted 0 times

...

Donte

2 months ago

I agree with Dahlia, understanding the business needs is crucial for managing service expectations.

upvoted 0 times

...

Dahlia

2 months ago

I think we should use customer surveys to identify business needs.

upvoted 0 times

...

Merissa

2 months ago

Option D seems like the most straightforward way to understand stakeholder expectations. Customer surveys are a great way to get direct feedback.

upvoted 0 times

Pok

26 days ago

Building SLAs based on IT measures is another important step in managing stakeholder expectations.

upvoted 0 times

...

Hubert

26 days ago

Using KPIs to calculate service ROI can also be helpful in managing service expectations.

upvoted 0 times

...

Val

2 months ago

I agree, direct feedback from surveys can really help in identifying business needs.

upvoted 0 times

...

Lai

2 months ago

Customer surveys are definitely a great way to understand stakeholder expectations.

upvoted 0 times

...

Ilene

3 months ago

But we also need to consider building SLAs based on IT measures to set clear expectations.

upvoted 0 times

...

Glory

3 months ago

I agree with Vallie, it's important to measure the return on investment.

upvoted 0 times

...

Vallie

3 months ago

I think we should use KPIs to calculate service ROI.

upvoted 0 times

...