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SDI Exam SD0-302 Topic 1 Question 84 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 84
Topic #: 1
[All SD0-302 Questions]

Which option best describes the expectations of the Service Desk's users?

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Suggested Answer: B

by Gracia at Apr 08, 2024, 10:41 AM

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Madonna
1 months ago
Users' expectations are usually inverse to the service desk's actual capabilities, but that's just how the world works.
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Ryan
1 months ago
A is the correct answer. Users want to feel confident that the service desk is in control, especially when speaking to a senior team member.
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Flo
6 days ago
Absolutely, it helps build a positive relationship between users and the service desk.
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Clay
19 days ago
Yes, it's important for users to have that trust in the service desk.
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Lavera
23 days ago
I agree, users definitely want to feel confident when speaking to a senior team member.
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Evangelina
2 months ago
D is the most comprehensive answer, providing users with good decision data and feedback on all their incidents.
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Kelvin
8 days ago
User 3: Yeah, it helps build trust and confidence in the Service Desk.
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Serita
30 days ago
User 2: I agree, it's important for users to have that information.
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Weldon
1 months ago
User 1: I think option D is the best, users need good decision data and feedback on all their incidents.
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Weldon
2 months ago
C seems like the ideal scenario, where their incidents are resolved quickly and they are kept informed of progress.
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Loren
13 days ago
Maricela: That's true, having all the information is key to feeling confident in the service desk.
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Royal
18 days ago
User 3: I think it's also important to receive good decision data and feedback, like option D.
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Maricela
23 days ago
User 2: Yeah, it's important to know what's going on with your incident.
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Gaston
1 months ago
User 1: I agree, option C sounds like the best one.
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Rebbecca
2 months ago
I think option C is also important. Users want their incidents resolved quickly and to be kept updated on progress.
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Gregg
2 months ago
I agree with Andree. It's important for users to feel like their incidents are being managed well.
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Danica
2 months ago
I think B is the best answer. The users expect their incidents to be professionally managed with consistent and courteous service.
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Devora
1 months ago
D is important too, users want good decision data and feedback on their incidents.
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Eulah
2 months ago
Yes, quick resolution is key for users' satisfaction.
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Phil
2 months ago
I think C is also important, users want their incidents resolved quickly.
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Hyman
2 months ago
I agree, users definitely want their incidents to be professionally managed.
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Andree
3 months ago
I think option B is the best. Users want professional and consistent service.
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