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SDI Exam SD0-302 Topic 1 Question 84 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 84
Topic #: 1
[All SD0-302 Questions]

Which option best describes the expectations of the Service Desk's users?

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Suggested Answer: B

by Gracia at Apr 08, 2024, 10:41 AM

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Evangelina
12 hours ago
D is the most comprehensive answer, providing users with good decision data and feedback on all their incidents.
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Weldon
16 days ago
C seems like the ideal scenario, where their incidents are resolved quickly and they are kept informed of progress.
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Rebbecca
22 days ago
I think option C is also important. Users want their incidents resolved quickly and to be kept updated on progress.
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Gregg
23 days ago
I agree with Andree. It's important for users to feel like their incidents are being managed well.
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Danica
25 days ago
I think B is the best answer. The users expect their incidents to be professionally managed with consistent and courteous service.
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Eulah
1 days ago
Yes, quick resolution is key for users' satisfaction.
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Phil
2 days ago
I think C is also important, users want their incidents resolved quickly.
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Hyman
11 days ago
I agree, users definitely want their incidents to be professionally managed.
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Andree
1 months ago
I think option B is the best. Users want professional and consistent service.
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