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SDI SD0-302 Exam - Topic 1 Question 68 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 68
Topic #: 1
[All SD0-302 Questions]

Which option best describes the Service Desks part in the Change Management process?

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Suggested Answer: A

by Veronika at Mar 30, 2023, 01:31 AM

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Devora
5 months ago
Just to clarify, Service Desks handle incidents related to changes.
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Tanja
6 months ago
Not sure about D, seems a bit off to me.
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Rosamond
6 months ago
Wait, isn't it B? Changes caused by problems?
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Andrew
6 months ago
I agree with D too! Makes the most sense.
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Laquita
6 months ago
I think it's definitely D. Incidents can arise from changes.
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Skye
6 months ago
I practiced a similar question where changes were linked to incidents, so I’m leaning towards option C, but I need to double-check my notes.
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Maynard
6 months ago
I feel like the Service Desk's role is more about managing incidents rather than changes. I want to say option A, but I could be wrong.
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Sonia
6 months ago
I remember something about how changes can lead to incidents, so option D sounds familiar, but I might be mixing it up with another practice question.
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Jules
6 months ago
I think the Service Desk mainly deals with incidents, so maybe option D? But I'm not completely sure.
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Rebecka
7 months ago
Okay, let me think this through step-by-step. I believe the first step is to identify the customer requirements, then relate those to the technical requirements. That seems like the right approach to me.
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Chaya
7 months ago
Hmm, the question is asking about the specific definitions used in the Traps product, so I'll need to think carefully about how they define these terms. I don't want to make assumptions based on my general knowledge.
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Teddy
11 months ago
If only the Service Desk could escalate the problems caused by these exam questions. Seriously though, I think D is the right answer.
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Shelton
10 months ago
Yes, D makes sense in this context.
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Lashawn
10 months ago
I agree, D seems to be the most logical choice.
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Carissa
11 months ago
I think D is the right answer.
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Eve
12 months ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems. D is the way to go.
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Patti
11 months ago
D is the way to go.
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Lizette
11 months ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems.
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Brice
12 months ago
Ha! Escalating incidents caused by changes? That's a good one. I'm going with C, seems the most logical to me.
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Serina
10 months ago
Joni: Exactly, it's all about effective Change Management.
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Page
10 months ago
User 3: Definitely, that way we can address the root cause of the issue.
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Joni
10 months ago
User 2: Yeah, it's important to escalate Changes caused by Incidents.
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Coletta
10 months ago
User 1: I agree, option C makes the most sense.
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Lynna
10 months ago
Jade: Definitely, it helps ensure incidents are properly addressed.
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Breana
10 months ago
User 3: I agree, C is the best option for the Service Desks role in Change Management.
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Jade
11 months ago
User 2: Yeah, it's important to escalate changes caused by incidents.
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Ora
11 months ago
User 1: I think C makes the most sense too.
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Dianne
1 year ago
I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.
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Salena
11 months ago
C) To escalate Changes that may be caused by Incidents
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Dorethea
11 months ago
A) To escalate Incidents that may be caused by Problems
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Troy
1 year ago
I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.
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Catalina
1 year ago
I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.
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Marilynn
1 year ago
I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.
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Anglea
1 year ago
I think the Service Desk's role is to escalate Incidents that may be caused by Problems.
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