SDI Exam SD0-302 Topic 1 Question 68 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 68
Topic #: 1

[All SD0-302 Questions]

Which option best describes the Service Desks part in the Change Management process?

ATo escalate Incidents that may be caused by Problems

BTo escalate Changes that may be caused by Problems

CTo escalate Changes that may be caused by Incidents

DTo escalate Incidents that may be caused by Changes

Show Suggested Answer

Suggested Answer: A

by Veronika at Mar 30, 2023, 01:31 AM

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Teddy

3 months ago

If only the Service Desk could escalate the problems caused by these exam questions. Seriously though, I think D is the right answer.

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Shelton

2 months ago

Yes, D makes sense in this context.

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Lashawn

2 months ago

I agree, D seems to be the most logical choice.

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Carissa

3 months ago

I think D is the right answer.

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Eve

4 months ago

I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems. D is the way to go.

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Patti

3 months ago

D is the way to go.

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Lizette

3 months ago

I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems.

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Brice

4 months ago

Ha! Escalating incidents caused by changes? That's a good one. I'm going with C, seems the most logical to me.

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Serina

2 months ago

Joni: Exactly, it's all about effective Change Management.

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Page

2 months ago

User 3: Definitely, that way we can address the root cause of the issue.

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Joni

2 months ago

User 2: Yeah, it's important to escalate Changes caused by Incidents.

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Coletta

2 months ago

User 1: I agree, option C makes the most sense.

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Lynna

2 months ago

Jade: Definitely, it helps ensure incidents are properly addressed.

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Breana

2 months ago

User 3: I agree, C is the best option for the Service Desks role in Change Management.

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Jade

3 months ago

User 2: Yeah, it's important to escalate changes caused by incidents.

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Ora

3 months ago

User 1: I think C makes the most sense too.

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Dianne

4 months ago

I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.

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Salena

3 months ago

C) To escalate Changes that may be caused by Incidents

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Dorethea

4 months ago

A) To escalate Incidents that may be caused by Problems

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Troy

4 months ago

I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.

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Catalina

4 months ago

I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.

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Marilynn

4 months ago

I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.

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Anglea

5 months ago

I think the Service Desk's role is to escalate Incidents that may be caused by Problems.

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