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Which option best describes the Service Desks part in the Change Management process?
Suggested Answer: A
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34 comments · newest first
DE
Devora
12 months ago
Just to clarify, Service Desks handle incidents related to changes.
TA
Tanja
1 year ago
Not sure about D, seems a bit off to me.
RO
Rosamond
1 year ago
Wait, isn't it B? Changes caused by problems?
AN
Andrew
1 year ago
I agree with D too! Makes the most sense.
LA
Laquita
1 year ago
I think it's definitely D. Incidents can arise from changes.
SK
Skye
1 year ago
I practiced a similar question where changes were linked to incidents, so I’m leaning towards option C, but I need to double-check my notes.
MA
Maynard
1 year ago
I feel like the Service Desk's role is more about managing incidents rather than changes. I want to say option A, but I could be wrong.
SO
Sonia
1 year ago
I remember something about how changes can lead to incidents, so option D sounds familiar, but I might be mixing it up with another practice question.
JU
Jules
1 year ago
I think the Service Desk mainly deals with incidents, so maybe option D? But I'm not completely sure.
RE
Rebecka
1 year ago
Okay, let me think this through step-by-step. I believe the first step is to identify the customer requirements, then relate those to the technical requirements. That seems like the right approach to me.
CH
Chaya
1 year ago
Hmm, the question is asking about the specific definitions used in the Traps product, so I'll need to think carefully about how they define these terms. I don't want to make assumptions based on my general knowledge.
TE
Teddy
1 year ago
If only the Service Desk could escalate the problems caused by these exam questions. Seriously though, I think D is the right answer.
SH
Shelton
1 year ago
Yes, D makes sense in this context.
LA
Lashawn
1 year ago
I agree, D seems to be the most logical choice.
CA
Carissa
1 year ago
I think D is the right answer.
EV
Eve
2 years ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems. D is the way to go.
PA
Patti
1 year ago
D is the way to go.
LI
Lizette
1 year ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems.
BR
Brice
2 years ago
Ha! Escalating incidents caused by changes? That's a good one. I'm going with C, seems the most logical to me.
SE
Serina
1 year ago
Joni: Exactly, it's all about effective Change Management.
PA
Page
1 year ago
User 3: Definitely, that way we can address the root cause of the issue.
JO
Joni
1 year ago
User 2: Yeah, it's important to escalate Changes caused by Incidents.
CO
Coletta
1 year ago
User 1: I agree, option C makes the most sense.
LY
Lynna
1 year ago
Jade: Definitely, it helps ensure incidents are properly addressed.
BR
Breana
1 year ago
User 3: I agree, C is the best option for the Service Desks role in Change Management.
JA
Jade
1 year ago
User 2: Yeah, it's important to escalate changes caused by incidents.
OR
Ora
2 years ago
User 1: I think C makes the most sense too.
DI
Dianne
2 years ago
I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.
SA
Salena
2 years ago
C) To escalate Changes that may be caused by Incidents
DO
Dorethea
2 years ago
A) To escalate Incidents that may be caused by Problems
TR
Troy
2 years ago
I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.
CA
Catalina
2 years ago
I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.
MA
Marilynn
2 years ago
I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.
AN
Anglea
2 years ago
I think the Service Desk's role is to escalate Incidents that may be caused by Problems.