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SDI Exam SD0-302 Topic 1 Question 68 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 68
Topic #: 1
[All SD0-302 Questions]

Which option best describes the Service Desks part in the Change Management process?

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Suggested Answer: A

by Veronika at Mar 30, 2023, 01:31 AM

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Teddy
23 days ago
If only the Service Desk could escalate the problems caused by these exam questions. Seriously though, I think D is the right answer.
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Carissa
2 days ago
I think D is the right answer.
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Eve
1 months ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems. D is the way to go.
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Patti
D is the way to go.
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Lizette
2 days ago
I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems.
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Brice
1 months ago
Ha! Escalating incidents caused by changes? That's a good one. I'm going with C, seems the most logical to me.
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Jade
16 days ago
User 2: Yeah, it's important to escalate changes caused by incidents.
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Ora
26 days ago
User 1: I think C makes the most sense too.
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Dianne
2 months ago
I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.
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Salena
27 days ago
C) To escalate Changes that may be caused by Incidents
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Dorethea
28 days ago
A) To escalate Incidents that may be caused by Problems
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Troy
2 months ago
I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.
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Catalina
2 months ago
I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.
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Marilynn
2 months ago
I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.
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Anglea
2 months ago
I think the Service Desk's role is to escalate Incidents that may be caused by Problems.
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