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SDI SD0-302 Exam - Topic 1 Question 68 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 68
Topic #: 1

[All SD0-302 Questions]

Which option best describes the Service Desks part in the Change Management process?

ATo escalate Incidents that may be caused by Problems

BTo escalate Changes that may be caused by Problems

CTo escalate Changes that may be caused by Incidents

DTo escalate Incidents that may be caused by Changes

Show Suggested Answer

Suggested Answer: A

by Veronika at Mar 30, 2023, 01:31 AM

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Devora

7 months ago

Just to clarify, Service Desks handle incidents related to changes.

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Tanja

7 months ago

Not sure about D, seems a bit off to me.

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Rosamond

7 months ago

Wait, isn't it B? Changes caused by problems?

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Andrew

8 months ago

I agree with D too! Makes the most sense.

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Laquita

8 months ago

I think it's definitely D. Incidents can arise from changes.

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Skye

8 months ago

I practiced a similar question where changes were linked to incidents, so I’m leaning towards option C, but I need to double-check my notes.

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Maynard

8 months ago

I feel like the Service Desk's role is more about managing incidents rather than changes. I want to say option A, but I could be wrong.

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Sonia

8 months ago

I remember something about how changes can lead to incidents, so option D sounds familiar, but I might be mixing it up with another practice question.

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Jules

8 months ago

I think the Service Desk mainly deals with incidents, so maybe option D? But I'm not completely sure.

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Rebecka

8 months ago

Okay, let me think this through step-by-step. I believe the first step is to identify the customer requirements, then relate those to the technical requirements. That seems like the right approach to me.

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Chaya

8 months ago

Hmm, the question is asking about the specific definitions used in the Traps product, so I'll need to think carefully about how they define these terms. I don't want to make assumptions based on my general knowledge.

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Teddy

1 year ago

If only the Service Desk could escalate the problems caused by these exam questions. Seriously though, I think D is the right answer.

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Shelton

12 months ago

Yes, D makes sense in this context.

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Lashawn

12 months ago

I agree, D seems to be the most logical choice.

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Carissa

1 year ago

I think D is the right answer.

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Eve

1 year ago

I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems. D is the way to go.

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Patti

1 year ago

D is the way to go.

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Lizette

1 year ago

I almost went with A, but then I remembered that the Service Desk is more about handling incidents than problems.

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Brice

1 year ago

Ha! Escalating incidents caused by changes? That's a good one. I'm going with C, seems the most logical to me.

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Serina

12 months ago

Joni: Exactly, it's all about effective Change Management.

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Page

12 months ago

User 3: Definitely, that way we can address the root cause of the issue.

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Joni

12 months ago

User 2: Yeah, it's important to escalate Changes caused by Incidents.

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Coletta

12 months ago

User 1: I agree, option C makes the most sense.

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Lynna

12 months ago

Jade: Definitely, it helps ensure incidents are properly addressed.

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Breana

12 months ago

User 3: I agree, C is the best option for the Service Desks role in Change Management.

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Jade

1 year ago

User 2: Yeah, it's important to escalate changes caused by incidents.

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Ora

1 year ago

User 1: I think C makes the most sense too.

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Dianne

1 year ago

I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.

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Salena

1 year ago

C) To escalate Changes that may be caused by Incidents

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Dorethea

1 year ago

A) To escalate Incidents that may be caused by Problems

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Troy

1 year ago

I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.

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Catalina

1 year ago

I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.

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Marilynn

1 year ago

I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.

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Anglea

1 year ago

I think the Service Desk's role is to escalate Incidents that may be caused by Problems.

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