SDI Exam SD0-302 Topic 1 Question 68 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 68
Topic #: 1

[All SD0-302 Questions]

Which option best describes the Service Desks part in the Change Management process?

ATo escalate Incidents that may be caused by Problems

BTo escalate Changes that may be caused by Problems

CTo escalate Changes that may be caused by Incidents

DTo escalate Incidents that may be caused by Changes

Show Suggested Answer

Suggested Answer: A

by Veronika at Mar 30, 2023, 01:31 AM

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9 hours ago

I'm not sure about this one. I was thinking B, but now I'm second-guessing myself. Change management can be tricky.

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3 days ago

I think option D is the correct answer. The Service Desk's role is to escalate incidents that may be caused by changes, not the other way around.

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8 days ago

I think the correct answer is C) To escalate Changes that may be caused by Incidents, because it helps prevent future Incidents.

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12 days ago

I disagree, I believe the Service Desk should escalate Changes that may be caused by Problems.

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14 days ago

I think the Service Desk's role is to escalate Incidents that may be caused by Problems.

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