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You are inducting a new starter on the Service Desk theyve read some documentation and ask you
for a good brief description of Incident Management. Which of these options best describes one of the
required outcomes of Incident Management?
Suggested Answer: A
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29 comments · newest first
EU
Eura
12 months ago
Totally agree with B! Minimizing impact is what it's all about.
AN
Annice
1 year ago
A is misleading; it's not just about re-useable processes.
GE
Geraldine
1 year ago
Wait, isn't Incident Management more about fixing issues than just getting users back to work?
JU
Justine
1 year ago
I think D is important too, but B really hits the mark.
AL
Allene
1 year ago
B is definitely the best choice! Quick recovery is key.
IS
Isreal
1 year ago
I practiced a question similar to this, and I think the main goal is minimizing impact on users, which sounds like option B.
MA
Makeda
1 year ago
I feel like option D might be correct too, since it mentions a formal approach, but I can't recall the specifics.
GA
Garry
1 year ago
I'm not entirely sure, but I remember something about Incident Management being more about fixing issues rather than classifying problems.
TA
Tammi
1 year ago
I think Incident Management is about getting users back to work quickly, so I would lean towards option B.
JO
Josphine
1 year ago
Hmm, I'm a bit confused about the Transit VPC option. Does that really provide a more cost-effective solution compared to the peering connection? I'll need to think this through carefully.
BU
Buck
1 year ago
Hmm, I'm a bit unsure about this one. Is it really just list hygiene, or could it be something else like authentication or content? I'll have to think this through carefully.
JE
Jerry
1 year ago
Hmm, I'm a bit unsure about the terminology here. I'll need to review my notes on Cisco UCS to make sure I understand the different interface options.
VA
Valentine
1 year ago
Wasn't precision supposed to be more important in certain contexts? I feel like I need to double-check how that plays into this scenario.
VE
Verda
1 year ago
Option B is definitely the way to go. Incident Management is the firefighting part of ITSM - it's all about putting out the fires and getting things back on track as quickly as possible.
CH
Charolette
1 year ago
Ha! I was going to say option A, but that sounds like a 'nice-to-have' rather than a 'required outcome'. Incident Management is all about getting people back to work, not about re-usable processes.
EU
Eura
1 year ago
I don't know, option C seems a bit off. Incident Management isn't about classifying problems at their root cause - that's more of a Problem Management thing, right?
DO
Doug
1 year ago
D) Incident Management ensures a formal approach to customer support
FR
Francesco
1 year ago
B) Incident Management gets users back to work quickly with minimum impact
AN
Anna
1 year ago
A) Incident Management is a re-useable process for issue-fixing before Problem Management
DE
Denae
2 years ago
I was leaning towards option D, but you make a good point. Incident Management is really about minimizing the impact on the users, not just having a formal approach.
MA
Matthew
1 year ago
B) I agree, Incident Management is all about minimizing impact and getting users back to work quickly.
RO
Roxanne
1 year ago
B) Incident Management gets users back to work quickly with minimum impact
RO
Roxanne
1 year ago
A) Incident Management is a re-useable process for issue-fixing before Problem Management
DO
Dong
2 years ago
I think option D is also important as it emphasizes a formal approach to customer support.
BA
Barney
2 years ago
I agree with Joesph, option B is the best description of one of the required outcomes of Incident Management.
MY
Myra
2 years ago
Hmm, I think option B is the best one. Incident Management is all about restoring service as quickly as possible, isn't it?
EL
Eladia
1 year ago
That's correct. Incident Management is all about restoring service efficiently and effectively.
FR
Franchesca
1 year ago
Yes, you're right. Option B is the correct one. Incident Management focuses on minimizing impact and getting users back to work quickly.
JO
Joesph
2 years ago
B) Incident Management gets users back to work quickly with minimum impact