SDI Exam SD0-302 Topic 1 Question 64 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 64
Topic #: 1

[All SD0-302 Questions]

You are inducting a new starter on the Service Desk theyve read some documentation and ask you

for a good brief description of Incident Management. Which of these options best describes one of the

required outcomes of Incident Management?

AIncident Management is a re-useable process for issue-fixing before Problem Management

BIncident Management gets users back to work quickly with minimum impact

CIncident Management ensures that all Problems are classified at root cause

DIncident Management ensures a formal approach to customer support

Show Suggested Answer

Suggested Answer: A

by An at Jan 08, 2023, 08:28 PM

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Denae

9 days ago

I was leaning towards option D, but you make a good point. Incident Management is really about minimizing the impact on the users, not just having a formal approach.

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Dong

26 days ago

I think option D is also important as it emphasizes a formal approach to customer support.

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Barney

28 days ago

I agree with Joesph, option B is the best description of one of the required outcomes of Incident Management.

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Myra

1 months ago

Hmm, I think option B is the best one. Incident Management is all about restoring service as quickly as possible, isn't it?

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Franchesca

4 days ago

Yes, you're right. Option B is the correct one. Incident Management focuses on minimizing impact and getting users back to work quickly.

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Joesph

1 months ago

B) Incident Management gets users back to work quickly with minimum impact

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