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SDI SD0-302 Exam - Topic 1 Question 47 Discussion

Which of these options best describes common technologies used by the Service Desk?
B) AVR, E-talk and Wikis
A) PBX, ITIL and IVR
C) E-Mail, Blogs, SLAs
D) IM, KPIs and AVR

SDI SD0-302 Exam - Topic 1 Question 47 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 47
Topic #: 1
[All SD0-302 Questions]

Which of these options best describes common technologies used by the Service Desk?

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Suggested Answer: B

by Rory at May 04, 2022, 03:30 PM

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Aimee
10 months ago
Not sure about D, AVR isn't that common, right?
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Margot
10 months ago
Totally agree with A, ITIL is a must!
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Ranee
11 months ago
Wait, are people still using PBX? Seems outdated!
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Selma
11 months ago
I think C is more relevant these days.
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Meaghan
11 months ago
A is definitely a common combo in Service Desks.
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Rolland
11 months ago
I feel like I've seen something similar to this before, and I think PBX is definitely related to Service Desk operations.
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Carissa
11 months ago
I'm a bit lost here; I don't recall AVR being a common term in our materials.
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Shannon
11 months ago
I think I saw a practice question that mentioned SLAs, so maybe option C is the right choice?
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Sharika
11 months ago
I remember studying about ITIL and IVR, but I'm not sure if PBX is really a common tech for Service Desks.
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Aleisha
11 months ago
I'm a bit confused by the wording of the options. I'll need to re-read them a few times to make sure I understand the implications of each one.
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Noel
12 months ago
This looks like a straightforward question about limiting email tracking data in Marketing Cloud. I think the key is to focus on the domain-specific requirements.
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Emeline
12 months ago
Hmm, I'm a bit unsure on this. I know the Scrum Master is responsible for the Scrum process, but I'm not sure if it's specifically about facilitating decisions and removing impediments. I'll have to think this through a bit more.
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