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Which of these options best describes common technologies used by the Service Desk?
Suggested Answer: B
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12 comments · newest first
AI
Aimee
12 months ago
Not sure about D, AVR isn't that common, right?
MA
Margot
1 year ago
Totally agree with A, ITIL is a must!
RA
Ranee
1 year ago
Wait, are people still using PBX? Seems outdated!
SE
Selma
1 year ago
I think C is more relevant these days.
ME
Meaghan
1 year ago
A is definitely a common combo in Service Desks.
RO
Rolland
1 year ago
I feel like I've seen something similar to this before, and I think PBX is definitely related to Service Desk operations.
CA
Carissa
1 year ago
I'm a bit lost here; I don't recall AVR being a common term in our materials.
SH
Shannon
1 year ago
I think I saw a practice question that mentioned SLAs, so maybe option C is the right choice?
SH
Sharika
1 year ago
I remember studying about ITIL and IVR, but I'm not sure if PBX is really a common tech for Service Desks.
AL
Aleisha
1 year ago
I'm a bit confused by the wording of the options. I'll need to re-read them a few times to make sure I understand the implications of each one.
NO
Noel
1 year ago
This looks like a straightforward question about limiting email tracking data in Marketing Cloud. I think the key is to focus on the domain-specific requirements.
EM
Emeline
1 year ago
Hmm, I'm a bit unsure on this. I know the Scrum Master is responsible for the Scrum process, but I'm not sure if it's specifically about facilitating decisions and removing impediments. I'll have to think this through a bit more.