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Which would be a desirable quality to look for in Service Desk staff?
Suggested Answer: A
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12 comments · newest first
TR
Tricia
12 months ago
Wait, are we really considering thrill seekers for this job?
JE
Jeannetta
1 year ago
I think technical focus is the most important quality.
HU
Hubert
1 year ago
Thrill seeker? That seems off for a Service Desk.
EV
Evette
1 year ago
Totally agree, strategic focus is key too.
CA
Carla
1 year ago
Quick learners are a must in this role!
OL
Olive
1 year ago
I feel like technical focus could be valuable, but I wonder if it’s more about communication skills in this context.
LI
Lisbeth
1 year ago
Thrill seeker seems like the wrong choice for this role. I mean, they should be more about helping people than seeking excitement, right?
FR
Freida
1 year ago
I remember a practice question about qualities in customer service roles, and I think strategic focus was mentioned as a plus. Not sure if it applies here, though.
TH
Theresia
1 year ago
I think a quick learner would be really important for Service Desk staff, especially since they need to adapt to new systems quickly.
JA
Jamie
1 year ago
Ah, I remember learning about this in class. Properties files are where you store things like default language translations and repository connection details. I'm pretty sure the answer is D, repository connection properties.
AR
Arlean
1 year ago
I think the key here is to focus on the specific details provided in the question. The issues mentioned seem to indicate a medium risk factor, not necessarily high.
EU
Eun
1 year ago
Decreased medical record review at discharge seems like the most logical benefit to me. That would make the process more efficient.