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SDI SD0-302 Exam - Topic 1 Question 127 Discussion

Which type of Telephony System will provide a consistent and manageable telephone responseoperation?
C) Automated Call Distribution (ACD)
A) Phone switch (PBX)
B) Interactive Voice Response (IVR)
D) Computer Telephony Integration (CTI)

SDI SD0-302 Exam - Topic 1 Question 127 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 127
Topic #: 1
[All SD0-302 Questions]

Which type of Telephony System will provide a consistent and manageable telephone response

operation?

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Suggested Answer: C

by Leah at May 30, 2026, 03:47 AM

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Dong
3 days ago
ACD is great for managing call flow!
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Stanford
8 days ago
I recall a practice question about D) Computer Telephony Integration (CTI) and how it integrates different systems, but I'm not sure if it provides a consistent response.
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Shoshana
13 days ago
I feel like C) Automated Call Distribution (ACD) could be the answer since it directs calls based on availability, but I could be wrong.
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Timothy
18 days ago
I'm not really sure, but I remember something about B) Interactive Voice Response (IVR) being good for handling multiple calls at once.
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Crista
23 days ago
I think it might be A) Phone switch (PBX) because we talked about how it manages calls effectively in class.
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