SDI Exam SD0-302 Topic 1 Question 116 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 116
Topic #: 1

[All SD0-302 Questions]

If you had to select a benefit of an ACD from this list, which would you choose?

AIt will help reduce the number of low priority calls handled

BIt will help reduce the amount of time spent on each call

CIt will help with call management techniques such as skills-based routing

DIt will help to keep the technology up to date within industry best practice

Show Suggested Answer

Suggested Answer: C

by Ora at Aug 14, 2025, 11:46 PM

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2 days ago

I think option A is also important, as reducing low priority calls can free up resources for more urgent matters.

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4 days ago

I agree, option C seems like the most beneficial for efficient call management.

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7 days ago

I would choose option C, as skills-based routing can improve customer satisfaction.

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