SDI Exam SD0-302 Topic 1 Question 110 Discussion

Actual exam question for SDI's SD0-302 exam

Question #: 110
Topic #: 1

Which of these answers wouldT be a suitable area to include in your service ethics code of

conduct?

AA list of expected behaviour to ensure that all Service Desk employees understand what the
organisation expects of them

BStandards of moral and ethical behaviour

CHow to manage risk on behalf of the organisation

DSpecific techniques for dealing with difficult business partners

Show Suggested Answer

Suggested Answer: D

by Noble at Apr 07, 2025, 04:29 AM

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Charlette

1 months ago

Haha, C is a good one! Risk management is important, but it's not exactly 'ethical' per se. Let's stick to the moral high ground.

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Dean

26 days ago

B) Standards of moral and ethical behaviour

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Johnetta

29 days ago

A) A list of expected behaviour to ensure that all Service Desk employees understand what the organisation expects of them

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Rolande

1 months ago

D is an interesting choice, but I don't think it fits the scope of a service ethics code. That's more about professional development.

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Jose

1 months ago

I believe B) is also essential, as it sets the standards for moral and ethical behavior.

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Nakita

2 months ago

I think A is the best answer. A clear code of conduct helps employees understand the expected behavior and uphold the organization's values.

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Marg

28 days ago

Yes, it helps to ensure that everyone is on the same page and working towards the same goals.

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Carmelina

1 months ago

I agree, having a list of expected behavior is crucial for setting the right tone in the workplace.

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Enola

2 months ago

I agree with Hildegarde, having a list of expected behavior is crucial for clarity.

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Hildegarde

2 months ago

I think A) is important for setting expectations.

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