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SDI Exam SD0-101 Topic 3 Question 91 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 91
Topic #: 3
[All SD0-101 Questions]

Active listening is a good practice because

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Suggested Answer: B

by Cletus at Jun 29, 2024, 03:46 PM

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Sunny
7 days ago
Haha, 'deferring to the caller'? I think that's code for 'letting the customer walk all over you'. Active listening is about being engaged, not being a pushover.
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Angella
11 days ago
I'm not sure about the 'average call duration time' thing. That sounds like it could encourage longer calls, which might not be the best for customer satisfaction.
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Vallie
16 days ago
Option B is the correct answer. Active listening helps me accurately document the call details, which is crucial for SLA compliance.
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Ryan
22 days ago
I believe active listening can also help in accurately understanding the caller's issue and providing the right solution.
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Kerry
22 days ago
I agree with Herminia. It shows that you care about what the caller is saying.
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Herminia
25 days ago
I think active listening is important because it helps build rapport with the caller.
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Corazon
26 days ago
I believe active listening can also help in accurately understanding the issue and providing the right solution.
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Geoffrey
1 months ago
I agree with Lajuana. It shows that you care about what the caller is saying.
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Lajuana
1 months ago
I think active listening is important because it helps build rapport with the caller.
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