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SDI Exam SD0-101 Topic 3 Question 91 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 91
Topic #: 3
[All SD0-101 Questions]

Active listening is a good practice because

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Suggested Answer: B

by Cletus at Jun 29, 2024, 03:46 PM

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Chantell
3 months ago
If I wanted to just boost my call duration numbers, I'd just put the customer on hold and go grab a snack. Active listening is about being present and understanding the customer, not gaming the metrics.
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Johanna
3 months ago
Active listening is definitely a great practice. It shows the customer you're really paying attention and trying to understand their needs. Option C is the most relevant answer in my opinion.
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Alishia
2 months ago
I think option C is the best choice, it can lead to more meaningful conversations.
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Odelia
2 months ago
Yes, it helps build rapport and shows empathy towards the caller.
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Martin
2 months ago
I agree, active listening is key to understanding the customer's needs.
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Sunny
4 months ago
Haha, 'deferring to the caller'? I think that's code for 'letting the customer walk all over you'. Active listening is about being engaged, not being a pushover.
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Deeann
2 months ago
C) It can positively increase your average call duration time
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Kris
3 months ago
B) It will improve the accuracy of your call logging
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Cherelle
3 months ago
A) It helps you to deliver on your SLA targets
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Angella
4 months ago
I'm not sure about the 'average call duration time' thing. That sounds like it could encourage longer calls, which might not be the best for customer satisfaction.
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Ciara
2 months ago
Active listening can help build rapport and trust with the caller.
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Dorothea
2 months ago
That's true, it's important to focus on quality of service over call duration.
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Merissa
2 months ago
Active listening is more about understanding the customer's needs.
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Lino
3 months ago
I agree, longer calls don't always mean better service.
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Vallie
4 months ago
Option B is the correct answer. Active listening helps me accurately document the call details, which is crucial for SLA compliance.
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Ryan
4 months ago
I believe active listening can also help in accurately understanding the caller's issue and providing the right solution.
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Kerry
4 months ago
I agree with Herminia. It shows that you care about what the caller is saying.
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Herminia
4 months ago
I think active listening is important because it helps build rapport with the caller.
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Corazon
4 months ago
I believe active listening can also help in accurately understanding the issue and providing the right solution.
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Geoffrey
5 months ago
I agree with Lajuana. It shows that you care about what the caller is saying.
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Lajuana
5 months ago
I think active listening is important because it helps build rapport with the caller.
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