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SDI SD0-101 Exam - Topic 2 Question 123 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 123
Topic #: 2

[All SD0-101 Questions]

Active listening is a good practice because

AIt helps you to deliver on your SLA targets

BIt will improve the accuracy of your call logging

CIt can positively increase your average call duration time

DIt shows that you are deferring to the caller

Show Suggested Answer

Suggested Answer: B

by Lawanda at Apr 04, 2026, 12:33 PM

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Vallie

1 month ago

I don't think it really affects call duration, though.

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Chara

1 month ago

Totally agree, active listening is key for better call logging!

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Louann

2 months ago

I feel like option D is a bit misleading. Deferring to the caller sounds more like passive listening than active listening, right?

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Ronny

2 months ago

I’m a bit confused about option C. I thought longer call durations weren't always a good thing, but maybe if it’s due to active listening, it could be?

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Shoshana

2 months ago

I remember practicing questions about call logging accuracy, and I feel like option B makes sense since listening helps capture details better.

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Lucina

3 months ago

I think active listening is really important, but I'm not sure if it directly affects SLA targets like option A suggests.

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