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SDI Exam SD0-101 Topic 3 Question 68 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 68
Topic #: 3
[All SD0-101 Questions]

What is the best type of questioning to use to disengage a caller whilst ensuring

a professional approach to call management?

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Suggested Answer: B

by Tammara at Mar 30, 2023, 03:44 PM

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Mariann
4 days ago
Hmm, I guess closed questions would be the best way to disengage the caller while maintaining professionalism. Keep 'em short and sweet, you know?
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Carylon
8 days ago
That's a good point, but I still think C) Open questions are more effective in building rapport with the caller.
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Gerald
12 days ago
I disagree, I believe D) Closed questions are better as they provide specific answers and help control the conversation.
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Carylon
13 days ago
I think the best type of questioning is C) Open questions because they encourage the caller to talk more.
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