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What is the best type of questioning to use to disengage a caller whilst ensuring
a professional approach to call management?
Suggested Answer: B
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34 comments · newest first
DE
Deeanna
12 months ago
Totally with you on closed questions! They really cut to the chase.
EL
Elsa
1 year ago
Really? I thought rapid questions were more effective.
LA
Lauryn
1 year ago
Reflective questions help in managing calls professionally.
JU
Judy
1 year ago
I disagree! Open questions keep the conversation flowing.
RA
Ranee
1 year ago
Closed questions are the way to go for quick disengagement.
AL
Aleta
1 year ago
Closed questions might be the answer since they can lead to quick responses, but I worry about sounding too abrupt.
NO
Nobuko
1 year ago
Rapid questions seem like they could work, but I can't recall if we discussed them in the context of professionalism.
VI
Victor
1 year ago
I remember practicing with open questions in role-plays, but I feel like they might keep the conversation going instead of disengaging.
YU
Yuki
1 year ago
I think reflective questions might be the best choice, but I'm not entirely sure how they would disengage a caller effectively.
FL
Florinda
1 year ago
Hmm, this is a tricky one. I know YANG is used with NETCONF and RESTCONF, but I'm not sure if that's the only way to transport data. Let me think this through carefully.
CA
Carman
1 year ago
Wait, I'm a little confused. Does "supports" mean it can accept both DC and AC, or that it requires both? I'll need to think this through carefully.
DU
Dusti
1 year ago
Didn't we go over a question about securing response messages with public key encryption? If that's the case, it seems option B makes sense to me. But I'm worried about the performance implications if every consumer has different keys.
KI
Kirk
1 year ago
Okay, I think I know the answer to this one. The APs need to be mounted above the stage to provide the required attenuation and prevent interference in a high-density network. I'm confident that's the right solution.
AN
Antonio
2 years ago
Closed questions, huh? I've got a few for ya: 'Are you done talking yet?' 'Can you hear me now?' 'How fast can you say goodbye?' Boom, problem solved!
TW
Twila
1 year ago
Open questions allow for more detailed responses and can help build rapport.
BR
Brandee
1 year ago
Reflective questions can also help in maintaining a professional approach.
VI
Vi
1 year ago
Closed questions can be effective in disengaging a caller quickly.
VI
Vincent
2 years ago
Ugh, closed questions all the way. Gotta shut that caller down before they start making small talk about their cat or something. Professional and efficient, that's the way to go.
GA
Gary
2 years ago
Reflective questions? What is this, a therapy session? I'm trying to disengage, not get the caller to open up. Definitely going with the closed questions on this one.
AN
Annice
2 years ago
Open questions? Are you kidding me? That's like inviting the caller to pour their heart out. Nah, gotta go with the rapid-fire closed questions to get them off the line quick.
DO
Dorothy
1 year ago
Closed questions can help gather specific information efficiently.
GI
Gilma
1 year ago
Open questions can lead to longer conversations but may not be suitable for all situations.
LA
Layla
1 year ago
Rapid questions may come off as too aggressive for some callers.
KE
Kenda
1 year ago
Reflective questions can help show empathy and understanding.
DA
Dahlia
1 year ago
But rapid questions can help wrap things up quickly and move on to the next call.
AL
Alease
1 year ago
Reflective questions can be good too, they show you're listening and understanding.
LE
Leah
1 year ago
I agree, closed questions help keep the conversation on track and efficient.
LY
Lynna
1 year ago
Closed questions are definitely the way to go. Keep it short and sweet.
MA
Mariann
2 years ago
Hmm, I guess closed questions would be the best way to disengage the caller while maintaining professionalism. Keep 'em short and sweet, you know?
MI
Micheline
2 years ago
I agree, closed questions are great for ending the call smoothly without leaving room for long responses.
GA
Gail
2 years ago
Closed questions are definitely the way to go. It helps wrap up the conversation quickly and professionally.
CA
Carylon
2 years ago
That's a good point, but I still think C) Open questions are more effective in building rapport with the caller.
GE
Gerald
2 years ago
I disagree, I believe D) Closed questions are better as they provide specific answers and help control the conversation.
CA
Carylon
2 years ago
I think the best type of questioning is C) Open questions because they encourage the caller to talk more.