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SDI Exam SD0-101 Topic 3 Question 68 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 68
Topic #: 3
[All SD0-101 Questions]

What is the best type of questioning to use to disengage a caller whilst ensuring

a professional approach to call management?

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Suggested Answer: B

by Tammara at Mar 30, 2023, 03:44 PM

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Antonio
4 months ago
Closed questions, huh? I've got a few for ya: 'Are you done talking yet?' 'Can you hear me now?' 'How fast can you say goodbye?' Boom, problem solved!
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Twila
3 months ago
Open questions allow for more detailed responses and can help build rapport.
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Brandee
3 months ago
Reflective questions can also help in maintaining a professional approach.
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Vi
3 months ago
Closed questions can be effective in disengaging a caller quickly.
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Vincent
4 months ago
Ugh, closed questions all the way. Gotta shut that caller down before they start making small talk about their cat or something. Professional and efficient, that's the way to go.
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Gary
4 months ago
Reflective questions? What is this, a therapy session? I'm trying to disengage, not get the caller to open up. Definitely going with the closed questions on this one.
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Annice
4 months ago
Open questions? Are you kidding me? That's like inviting the caller to pour their heart out. Nah, gotta go with the rapid-fire closed questions to get them off the line quick.
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Dorothy
2 months ago
Closed questions can help gather specific information efficiently.
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Gilma
2 months ago
Open questions can lead to longer conversations but may not be suitable for all situations.
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Layla
2 months ago
Rapid questions may come off as too aggressive for some callers.
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Kenda
2 months ago
Reflective questions can help show empathy and understanding.
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Dahlia
2 months ago
But rapid questions can help wrap things up quickly and move on to the next call.
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Alease
2 months ago
Reflective questions can be good too, they show you're listening and understanding.
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Leah
2 months ago
I agree, closed questions help keep the conversation on track and efficient.
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Lynna
3 months ago
Closed questions are definitely the way to go. Keep it short and sweet.
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Mariann
4 months ago
Hmm, I guess closed questions would be the best way to disengage the caller while maintaining professionalism. Keep 'em short and sweet, you know?
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Micheline
3 months ago
I agree, closed questions are great for ending the call smoothly without leaving room for long responses.
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Gail
4 months ago
Closed questions are definitely the way to go. It helps wrap up the conversation quickly and professionally.
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Carylon
4 months ago
That's a good point, but I still think C) Open questions are more effective in building rapport with the caller.
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Gerald
4 months ago
I disagree, I believe D) Closed questions are better as they provide specific answers and help control the conversation.
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Carylon
5 months ago
I think the best type of questioning is C) Open questions because they encourage the caller to talk more.
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