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What is the value in following documented Service Desk procedures?
Suggested Answer: A
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12 comments · newest first
LA
Lazaro
12 months ago
Yeah, but does it really help with all errors?
PA
Paz
1 year ago
Protecting management is a big plus!
TA
Tambra
1 year ago
30% cost reduction? That sounds too good to be true.
KE
Kendra
1 year ago
Totally agree, metrics matter!
JE
Jestine
1 year ago
It definitely speeds up incident resolution!
BE
Bethanie
1 year ago
D seems a bit off to me; I thought the main goal was to improve service, not just protect management.
TO
Torie
1 year ago
I feel like C is too specific; I don't recall any studies saying it reduces costs by that much.
LE
Lemuel
1 year ago
I'm not entirely sure, but I think B could be relevant since metrics are important for service delivery.
ER
Erinn
1 year ago
I remember we discussed how following procedures can speed up incident resolution, so I think A makes sense.
FE
Felix
1 year ago
Multivariate Anomaly Detection (option D) could be interesting if there are other variables we need to consider beyond just temperature. But without more details, I'm not sure if that's the best approach here. I'll have to weigh the pros and cons of each option.
NA
Nada
1 year ago
I'm pretty sure the goal of an ISO/IEC 20000 follow-up audit is to check if the organization still fulfills the ISO/IEC 20000 requirements. That sounds like the most logical answer to me.
SO
Son
1 year ago
Hmm, I'm a bit unsure about this one. I'll need to carefully consider each option and try to visualize how the different situations could lead to the described problem.