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SDI SD0-101 Exam - Topic 3 Question 61 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 61
Topic #: 3

[All SD0-101 Questions]

What is the value in following documented Service Desk procedures?

AIt helps to provide a fast turnaround for Incidents

BIt delivers a metric-focussed service

CIt reduces the cost of the IT infrastructure by 30%

DIt protects management from staff errors

Show Suggested Answer

Suggested Answer: A

by Lizette at Nov 17, 2022, 10:50 AM

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Lazaro

7 months ago

Yeah, but does it really help with all errors?

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Paz

7 months ago

Protecting management is a big plus!

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Tambra

7 months ago

30% cost reduction? That sounds too good to be true.

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Kendra

8 months ago

Totally agree, metrics matter!

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Jestine

8 months ago

It definitely speeds up incident resolution!

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Bethanie

8 months ago

D seems a bit off to me; I thought the main goal was to improve service, not just protect management.

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Torie

8 months ago

I feel like C is too specific; I don't recall any studies saying it reduces costs by that much.

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Lemuel

8 months ago

I'm not entirely sure, but I think B could be relevant since metrics are important for service delivery.

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Erinn

8 months ago

I remember we discussed how following procedures can speed up incident resolution, so I think A makes sense.

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Felix

8 months ago

Multivariate Anomaly Detection (option D) could be interesting if there are other variables we need to consider beyond just temperature. But without more details, I'm not sure if that's the best approach here. I'll have to weigh the pros and cons of each option.

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Nada

8 months ago

I'm pretty sure the goal of an ISO/IEC 20000 follow-up audit is to check if the organization still fulfills the ISO/IEC 20000 requirements. That sounds like the most logical answer to me.

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Son

8 months ago

Hmm, I'm a bit unsure about this one. I'll need to carefully consider each option and try to visualize how the different situations could lead to the described problem.

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