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You are re-branding your Help Desk into a Service Desk. How do you convince an old hand in
the team to change their approach and start using a standard greeting? Explain to them that:
Suggested Answer: D
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11 comments · newest first
MA
Marylou
12 months ago
It’s about fairness—everyone deserves the same treatment!
YO
Yolande
1 year ago
Really? Does a greeting actually make that much of a difference?
DE
Dean
1 year ago
I think it's a good idea! Consistency matters.
LO
Lorenza
1 year ago
I don't see why we need to change what's been working.
SC
Scot
1 year ago
A standard greeting shows we're professional.
LE
Lelia
1 year ago
I vaguely recall that a standard greeting could prevent users from dominating the conversation, but I'm not entirely convinced that’s the main point we should focus on.
KA
Karma
1 year ago
I feel like I read somewhere that standard greetings help with user experience, but I'm a bit confused about how it relates to VIPs getting the same service.
WI
William
1 year ago
I think we practiced a similar question about consistency in service. Maybe option D makes sense since it could enhance the group's reputation?
LE
Lemuel
1 year ago
I remember discussing how a standard greeting can help establish professionalism, but I'm not sure if it really shows management is in control.
AN
Annabelle
1 year ago
The wording of this question is tripping me up. I need to read it carefully.
FL
Florencia
1 year ago
Hmm, this seems like a tricky one. I'll need to think through the implications of each option carefully.