SDI SD0-101 Exam - Topic 3 Question 54 Discussion
The main purposes of PBX and ACD systems are to
C) Provide basic telephony functions to the Service Desk and to route calls to Service
Desk staff based on predefined processes
A) Provide basic telephony functions to the Service Desk and identify users to the SDA
B) Provide basic telephony functions to the Service Desk and screen pop-ups
D) Provide basic telephony functions to the Service Desk and to route calls to Service
Desk staff based on SDA preferences
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