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SDI SD0-101 Exam - Topic 3 Question 29 Discussion

Which option is a key responsibility of the Service Desk as part of the Change ManagementProcess?
D) To monitor the Change Schedule for possible causes of Incidents or Problems
A) To monitor the most common Requests for Change originating from users
B) To monitor the most common Requests for Change originating from Problem Management
C) To monitor all Requests for Change irrespective of their origin

SDI SD0-101 Exam - Topic 3 Question 29 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 29
Topic #: 3
[All SD0-101 Questions]

Which option is a key responsibility of the Service Desk as part of the Change Management

Process?

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Suggested Answer: D

by Daren at May 07, 2022, 02:47 PM

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Jacqueline
7 months ago
D seems important too, monitoring for incidents is crucial!
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Anika
7 months ago
Wait, I thought the Service Desk only handled user issues, not all changes?
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Carmen
7 months ago
I disagree, B is more relevant since it ties to Problem Management.
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Teri
8 months ago
I think A makes more sense, focusing on user requests.
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Gerald
8 months ago
Definitely C, they need to keep track of all changes.
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Cherrie
8 months ago
I vaguely recall something about the Change Schedule and its relation to incidents. Could option D be relevant here?
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Jolene
8 months ago
I feel like option C makes the most sense since it covers all Requests for Change, but I could be mixing it up with another topic we studied.
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Vallie
8 months ago
I remember a practice question that mentioned the importance of tracking changes from users specifically. Maybe option A is the right choice?
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Catalina
8 months ago
I think the Service Desk is supposed to monitor all Requests for Change, but I'm not entirely sure if that's the main responsibility.
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Kenny
8 months ago
Wait, I'm a bit confused. I'm not sure I fully understand how the code is working here. I'll need to re-read it a few times.
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Avery
8 months ago
This seems like a straightforward question about the limitations of point tools in managing digital experiences. I'll need to think through the key differences between point tools and more holistic approaches.
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Frankie
8 months ago
I'm a bit confused on this one. The new attributes were added, but the question says no changes were made to reference them. Does that mean they don't count towards the CHGA? I'm not sure.
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