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SDI SD0-101 Exam - Topic 3 Question 29 Discussion

Which option is a key responsibility of the Service Desk as part of the Change ManagementProcess?
D) To monitor the Change Schedule for possible causes of Incidents or Problems
A) To monitor the most common Requests for Change originating from users
B) To monitor the most common Requests for Change originating from Problem Management
C) To monitor all Requests for Change irrespective of their origin

SDI SD0-101 Exam - Topic 3 Question 29 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 29
Topic #: 3
[All SD0-101 Questions]

Which option is a key responsibility of the Service Desk as part of the Change Management

Process?

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Suggested Answer: D

by Daren at May 07, 2022, 02:47 PM

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Jacqueline
9 months ago
D seems important too, monitoring for incidents is crucial!
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Anika
10 months ago
Wait, I thought the Service Desk only handled user issues, not all changes?
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Carmen
10 months ago
I disagree, B is more relevant since it ties to Problem Management.
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Teri
10 months ago
I think A makes more sense, focusing on user requests.
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Gerald
10 months ago
Definitely C, they need to keep track of all changes.
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Cherrie
10 months ago
I vaguely recall something about the Change Schedule and its relation to incidents. Could option D be relevant here?
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Jolene
10 months ago
I feel like option C makes the most sense since it covers all Requests for Change, but I could be mixing it up with another topic we studied.
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Vallie
10 months ago
I remember a practice question that mentioned the importance of tracking changes from users specifically. Maybe option A is the right choice?
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Catalina
10 months ago
I think the Service Desk is supposed to monitor all Requests for Change, but I'm not entirely sure if that's the main responsibility.
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Kenny
11 months ago
Wait, I'm a bit confused. I'm not sure I fully understand how the code is working here. I'll need to re-read it a few times.
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Avery
11 months ago
This seems like a straightforward question about the limitations of point tools in managing digital experiences. I'll need to think through the key differences between point tools and more holistic approaches.
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Frankie
11 months ago
I'm a bit confused on this one. The new attributes were added, but the question says no changes were made to reference them. Does that mean they don't count towards the CHGA? I'm not sure.
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