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SDI SD0-101 Exam - Topic 3 Question 2 Discussion

Which these options would NOT be a responsibility of the Service Desk?
D) Providing a reliable IT infrastructure
A) Representing the IT organisation
B) Delivering first time fixes
C) Operating as a communications channel

SDI SD0-101 Exam - Topic 3 Question 2 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 2
Topic #: 3
[All SD0-101 Questions]

Which these options would NOT be a responsibility of the Service Desk?

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Suggested Answer: D

by Chanel at May 09, 2022, 08:00 AM

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Janine
11 months ago
Right? Delivering first time fixes is definitely their job!
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Veronika
11 months ago
Yeah, they mainly focus on communication and support.
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Buddy
11 months ago
Wait, are you sure about that? I thought they handled everything.
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Abraham
12 months ago
Totally agree, that's more on the IT team!
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Cheryll
12 months ago
The Service Desk usually doesn't provide the IT infrastructure.
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Michael
12 months ago
Operating as a communications channel seems like a key function of the Service Desk, so I guess that leaves option D as the odd one out?
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Pura
12 months ago
I feel like delivering first time fixes is something the Service Desk aims for, but I could be mixing it up with another role.
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Felicidad
12 months ago
I remember practicing a question like this, and I think providing a reliable IT infrastructure might be more of a responsibility for the IT operations team, not the Service Desk.
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Alexis
1 year ago
I think the Service Desk is definitely involved in representing the IT organization, but I'm not sure about the infrastructure part.
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Jill
1 year ago
I think Streams and Polls would be the best options here. Streams can help CK stay on top of the latest updates and discussions, while Polls would allow them to easily gather feedback from the team.
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Arletta
1 year ago
I studied fallback mechanisms, but I can't recall if disabling VNTAG mode is necessary here. Something feels off about that option.
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Melodie
1 year ago
I remember something about partitions being like directories, so I think option A might be correct.
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In
1 year ago
Implementation specifics being in a private container sounds familiar, but I don't remember the details of how that impacts visibility of the beans.
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Craig
1 year ago
I've got this! The key here is that the ad is appearing based on the user's interest in wine, which they've demonstrated by navigating to a news site about the topic. So the answer has to be Behavioral advertising.
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