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SDI SD0-101 Exam - Topic 3 Question 130 Discussion

A list of desirable attributes included in a job description for a Service Desk Analyst shouldinclude ...
B) Conveying a willingness to help, focussing on business needs and providing users with the best possible service
A) Seeing a users Incident or Service Request through to resolution, conveying a willingness to help and being nice to senior management
C) Taking ownership of users Problems, maintaining a positive attitude and focusing your attention on the user
D) Focussing on business needs, providing users with best possible service with an ability to answer a high volume of calls

SDI SD0-101 Exam - Topic 3 Question 130 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 130
Topic #: 3
[All SD0-101 Questions]

A list of desirable attributes included in a job description for a Service Desk Analyst should

include ...

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Suggested Answer: B

by Trinidad at Jul 16, 2026, 05:15 PM

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Shannon
3 days ago
I prefer C. Taking ownership shows commitment.
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Bok
8 days ago
I think option B is the best. Helping users is key!
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Krystina
13 days ago
High volume of calls is tough, but it’s part of the job!
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Weldon
19 days ago
Surprised that "being nice to senior management" is even mentioned!
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Tammi
24 days ago
I think focusing on business needs is overrated.
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Carmela
29 days ago
A willingness to help is a must!
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Beckie
1 month ago
Definitely agree on taking ownership of user problems!
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Raylene
1 month ago
Option D seems to cover a lot, but I feel like it might overlook the personal touch that users appreciate.
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Erick
1 month ago
I'm a bit confused about the focus on senior management in option A. Isn't the main goal to help the users directly?
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Brice
2 months ago
I remember a practice question that highlighted the importance of ownership and a positive attitude, which makes me lean towards option C.
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Merilyn
2 months ago
I think option B sounds right because it emphasizes helping users and meeting business needs, but I'm not entirely sure.
upvoted 0 times
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