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SDI SD0-101 Exam - Topic 3 Question 130 Discussion

A list of desirable attributes included in a job description for a Service Desk Analyst shouldinclude ...
B) Conveying a willingness to help, focussing on business needs and providing users with the best possible service
A) Seeing a users Incident or Service Request through to resolution, conveying a willingness to help and being nice to senior management
C) Taking ownership of users Problems, maintaining a positive attitude and focusing your attention on the user
D) Focussing on business needs, providing users with best possible service with an ability to answer a high volume of calls

SDI SD0-101 Exam - Topic 3 Question 130 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 130
Topic #: 3
[All SD0-101 Questions]

A list of desirable attributes included in a job description for a Service Desk Analyst should

include ...

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Suggested Answer: B

by Trinidad at Jul 16, 2026, 05:15 PM

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Brice
9 hours ago
I remember a practice question that highlighted the importance of ownership and a positive attitude, which makes me lean towards option C.
upvoted 0 times
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Merilyn
6 days ago
I think option B sounds right because it emphasizes helping users and meeting business needs, but I'm not entirely sure.
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