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A list of desirable attributes included in a job description for a Service Desk Analyst should
include ...
Suggested Answer: B
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12 comments · newest first
BI
Billye
2 months ago
D is solid too. High call volume is a reality.
SH
Shannon
2 months ago
I prefer C. Taking ownership shows commitment.
BO
Bok
2 months ago
I think option B is the best. Helping users is key!
KR
Krystina
2 months ago
High volume of calls is tough, but it’s part of the job!
WE
Weldon
2 months ago
Surprised that "being nice to senior management" is even mentioned!
TA
Tammi
2 months ago
I think focusing on business needs is overrated.
CA
Carmela
3 months ago
A willingness to help is a must!
BE
Beckie
3 months ago
Definitely agree on taking ownership of user problems!
RA
Raylene
3 months ago
Option D seems to cover a lot, but I feel like it might overlook the personal touch that users appreciate.
ER
Erick
3 months ago
I'm a bit confused about the focus on senior management in option A. Isn't the main goal to help the users directly?
BR
Brice
3 months ago
I remember a practice question that highlighted the importance of ownership and a positive attitude, which makes me lean towards option C.
ME
Merilyn
3 months ago
I think option B sounds right because it emphasizes helping users and meeting business needs, but I'm not entirely sure.