SDI Exam SD0-101 Topic 3 Question 116 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 116
Topic #: 3

[All SD0-101 Questions]

Which option describes the most important reason for having a process in place for the effective

capture and re-use of useful and relevant knowledge?

AIt ensures that all Incidents are resolvable at the first point of contact

BIt ensures that SDAs have access to the knowledge they require

CIt ensures that the Service Desk is the highest profile IT team

DIt ensures that the SDA is responsible for all knowledge content

Show Suggested Answer

Suggested Answer: B

by Erinn at Aug 15, 2025, 03:45 AM

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3 days ago

B) Definitely the most important reason. SDAs need access to relevant knowledge to effectively resolve issues.

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