SDI Exam SD0-101 Topic 2 Question 95 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 95
Topic #: 2

[All SD0-101 Questions]

Which of these options is NOT part of the correct procedure for putting a user on hold?

AAsking the user for permission to remotely access their system

BCommunicating a valid reason for putting the user on hold

CGiving the user a reasonable time frame

DRegularly updating the user about the wait-time

Show Suggested Answer

Suggested Answer: C

by Eun at Aug 25, 2024, 05:30 PM

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Raylene

4 months ago

Wait, we're supposed to put the user on hold? I thought we were supposed to put them on mute and see how long it takes them to notice.

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Millie

3 months ago

User 3: Don't forget to update the user regularly about the wait-time.

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Linwood

3 months ago

User 2: Yeah, and we need to give them a valid reason for putting them on hold.

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Quentin

3 months ago

User 1: No, we're supposed to ask for permission to access their system.

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Dallas

4 months ago

Regularly updating the user about the wait-time? Ain't nobody got time for that! I'll just leave them guessing.

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Eleni

4 months ago

Giving the user a reasonable time frame? Psh, I'll just say 'It'll be a while, just hang tight' and call it a day.

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Aleshia

2 months ago

D) Regularly updating the user about the wait-time

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Josephine

2 months ago

C) Giving the user a reasonable time frame

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Karina

2 months ago

B) Communicating a valid reason for putting the user on hold

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Johnna

3 months ago

A) Asking the user for permission to remotely access their system

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Hannah

4 months ago

Communicating a valid reason? That's just common courtesy. Who wants to be left hanging without an explanation?

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Tenesha

4 months ago

Asking the user for permission to remotely access their system? That's a big no-no! I'll just take control and see what's up. What could go wrong?

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Queenie

4 months ago

I think option D) Regularly updating the user about the wait-time is not part of the correct procedure. It's important to keep the user informed to manage their expectations.

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Nguyet

4 months ago

I agree with Hermila. It's important to respect the user's privacy and get their permission before accessing their system.

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Hermila

5 months ago

I think the correct answer is A) Asking the user for permission to remotely access their system.

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