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SDI Exam SD0-101 Topic 2 Question 86 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 86
Topic #: 2
[All SD0-101 Questions]

How best might you use silent time during a call?

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Suggested Answer: B

Contribute your Thoughts:

Kristel
2 months ago
Option D is a bit too technical for silent time, in my opinion. Users usually just want to know what's happening, not the nitty-gritty details.
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Melissia
11 days ago
B
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Mirta
20 days ago
A
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Ruthann
2 months ago
Option C is an interesting choice, but I'm not sure it's the best use of silent time. Asking about the user's emotional state could come across as a bit intrusive.
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Nana
2 months ago
I prefer asking about the user's emotional state during silent time, it shows empathy and helps build rapport.
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Essie
2 months ago
I agree with Carisa, it helps to make sure we're on the same page with the user.
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Afton
2 months ago
I would go with Option B. Quickly identifying the nature of the issue is crucial for providing the right support.
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Carisa
2 months ago
I think using silent time to review what's happened so far is a good idea.
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Cherri
2 months ago
I prefer using silent time to ask about the user's emotional state. It shows empathy and can help build rapport.
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Dong
2 months ago
I agree with Evette. It helps to ensure we're on the same page with the user.
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Bev
2 months ago
Option A seems like the most practical choice. Keeping the user informed about the progress of the call is key to maintaining their trust and satisfaction.
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Dean
8 days ago
D) By describing the detail of the behind-the-scenes support process
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Therese
24 days ago
A) That's a good point. It helps the user feel involved in the process.
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Quentin
29 days ago
B) By clearly identifying whether this is a Service Desk issue
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Lyndia
1 months ago
A) By reviewing with the user whats happened with the call so far
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Evette
2 months ago
I think using silent time to review what's happened so far is important.
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