I'm going to have to agree with Nada on this one. B) Admitting to errors is the way to go. It takes real guts to own up to your mistakes, and that's what personal accountability is all about.
You know, I bet there's someone out there who thinks the answer is A) Delivering excellent levels of service quality. But that's just doing your job, not necessarily being accountable.
Well, it's obvious that the answer is B) Admitting to errors. That's the essence of personal accountability - taking responsibility for your actions and mistakes.
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