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SDI SD0-101 Exam - Topic 2 Question 78 Discussion

Which of these options is a benefit of self-service technology?
A) Users can log their issues at any time
B) Reduces Problem resolution time
C) Removes the need for human support
D) Reduces the number of Incidents and Service Requests

SDI SD0-101 Exam - Topic 2 Question 78 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 78
Topic #: 2
[All SD0-101 Questions]

Which of these options is a benefit of self-service technology?

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Suggested Answer: A

by Karan at Dec 09, 2023, 11:25 AM

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Elvera
10 months ago
Wait, can it actually reduce incidents? That sounds too good to be true.
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Kirk
10 months ago
Reduces problem resolution time for sure!
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Tony
10 months ago
But does it really reduce the need for human support?
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Shawana
11 months ago
I agree, it definitely speeds things up!
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Olen
11 months ago
Users can log their issues at any time, super convenient!
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Jacqueline
11 months ago
I feel like option D could be a trick answer. While self-service might reduce incidents, I'm not sure if it's a direct benefit of the technology itself.
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Lettie
11 months ago
I'm a bit confused about option C; I thought self-service tech was supposed to complement human support, not completely remove it.
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Annamaria
11 months ago
I remember practicing a question like this, and I feel like option B is definitely a strong contender because faster resolution is key.
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Gail
11 months ago
I think option A makes sense since users can log issues anytime, but I'm not sure if that's the main benefit.
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Ruthann
12 months ago
Wait, I'm a little confused. Doesn't self-service technology also allow users to log issues at any time, even outside of normal business hours? I'm not sure if that's the main benefit, but it's definitely a factor to consider.
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Gayla
12 months ago
Okay, I've got this. The key benefit of self-service technology is that it reduces problem resolution time by allowing users to log their issues and get them addressed more quickly, without relying on human support. I'm confident that's the right answer.
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Louann
12 months ago
This seems like a straightforward question about the benefits of self-service technology. I'll carefully read through the options and think about which one best fits the description.
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Maddie
12 months ago
Hmm, I'm a bit unsure about this one. The options seem similar, and I'm not entirely sure which one is the most accurate benefit. I'll have to think it through carefully.
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Mona
12 months ago
I've got a good strategy here. I'll eliminate the options that are clearly incorrect, then focus on the remaining ones to determine the best answer.
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Andra
12 months ago
I remember learning about this in class, but I'm drawing a blank on the details. I'll have to make an educated guess.
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Alysa
12 months ago
I'm a little confused on this one. I know tunneling is used for security and privacy, but I'm not sure which specific network type uses it. I'll have to eliminate the options I'm more certain about and then make an educated guess.
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Precious
12 months ago
The Cloud function idea sounds promising, but I'll need to make sure it can handle the volume and the 45-day expiration timeline.
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