SDI Exam SD0-101 Topic 2 Question 73 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 73
Topic #: 2

[All SD0-101 Questions]

To improve your telephone communications skills, which of these skills should you concentrate

on developing?

AYour ability to read personality types

BYour facial gestures when talking

CYour listening capability

DYour technical comprehension

Show Suggested Answer

Suggested Answer: C

by Kenneth at Aug 04, 2023, 09:09 PM

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10 days ago

I heard the perfect phone voice is a combination of Morgan Freeman, Barry White, and a robot. Anyone got that on speed dial?

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12 days ago

B) Facial gestures? What, are we supposed to mime our way through the call? I'll stick to using my words, thanks.

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17 days ago

D) Technical comprehension? I'd rather have a toaster handle my calls than someone who can't even use the phone properly.

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2 days ago

A) Your ability to read personality types

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22 days ago

A) Reading personality types? On the phone? Isn't that a bit like trying to read tea leaves through a tin can?

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2 months ago

I think we should concentrate on improving our listening capability.

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