SDI Exam SD0-101 Topic 2 Question 73 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 73
Topic #: 2

[All SD0-101 Questions]

To improve your telephone communications skills, which of these skills should you concentrate

on developing?

AYour ability to read personality types

BYour facial gestures when talking

CYour listening capability

DYour technical comprehension

Show Suggested Answer

Suggested Answer: C

by Kenneth at Aug 04, 2023, 09:09 PM

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Venita

2 days ago

C) Your listening capability is the key to effective telephone communication. You can't see the person's facial expressions, so you need to really focus on what they're saying.

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Thaddeus

14 days ago

I believe reading personality types is also important to tailor our communication.

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Fallon

14 days ago

I agree with Beckie. Listening is key in telephone communications.

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Beckie

17 days ago

I think we should concentrate on improving our listening capability.

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