SDI Exam SD0-101 Topic 2 Question 71 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 71
Topic #: 2

[All SD0-101 Questions]

Which option defines a skill required for effective problem solving?

AUnderstanding the customer as a human being

BKnowing when to take responsibility

CActing on intuition or impulse

DIdentifying known errors for the Service Knowledge Management System

Show Suggested Answer

Suggested Answer: C

by Alease at Jul 07, 2023, 12:17 PM

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Denise

2 days ago

I think option B) Knowing when to take responsibility is important for effective problem solving.

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Hyun

6 days ago

I believe option A) Understanding the customer as a human being is also crucial for effective problem solving. Empathy can lead to better understanding of the issue.

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Paulina

10 days ago

I agree with Jade. Taking responsibility shows accountability and helps in finding solutions.

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Jade

14 days ago

I think option B) Knowing when to take responsibility is important for effective problem solving.

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