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SDI Exam SD0-101 Topic 2 Question 65 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 65
Topic #: 2
[All SD0-101 Questions]

You receive a call from an important user whose language is very difficult to understand and the

situation is becoming frustrating and awkward. What do you do?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Brandon at Feb 04, 2023, 07:31 PM

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Dominic
1 months ago
I'll take 'Things you should never do in customer service' for $500, Alex.
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Justine
1 months ago
Dropping the call and making the manager deal with it? That's a bold move, Cotton. Let's see if it pays off.
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Alison
12 days ago
A) Keep trying to work with them to understand their issue
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Stephaine
1 months ago
D is the way to go. Escalating the call is the responsible thing to do when you can't understand the user. Plus, it's a great excuse to take a break and get someone else to deal with it.
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Lashaunda
1 months ago
Option B sounds like a good idea to me. A little humor can go a long way in breaking the ice. Just don't overdo it - you don't want to come across as unprofessional.
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Erin
1 days ago
User 3: Agreed, as long as we keep it professional and not overdo it.
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Tambra
8 days ago
User 2: Good idea, humor can help build rapport with the user.
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Deeanna
15 days ago
User 1: Let's try to use some humor to lighten the situation.
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Kenda
2 months ago
I'd go with option A. It's important to be patient and work with the user, even if it's frustrating. You never know, a breakthrough might happen if you stick with it.
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Margurite
1 days ago
User 4: Hopefully we can find a solution by working together.
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Hollis
14 days ago
User 3: We should definitely try to work through it together.
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Barrett
15 days ago
User 2: Agreed, patience is key in these situations.
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Marget
17 days ago
User 1: Let's keep trying to understand their issue.
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Idella
1 months ago
Mica: Let's not give up, we can do this!
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Jade
1 months ago
User 3: Maybe we can find a solution if we work together with the user.
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Mica
2 months ago
User 2: Agreed, patience is key in these situations.
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Margot
2 months ago
User 1: Let's keep trying to understand their issue.
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Toshia
2 months ago
C) Drop the call and ask a manager to call back
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Fannie
2 months ago
B) Try and use some simple humour to lighten the situation and build rapport
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Phung
2 months ago
A) Keep trying to work with them to understand their issue
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