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You receive a call from an important user whose language is very difficult to understand and the
situation is becoming frustrating and awkward. What do you do?
Suggested Answer: B
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35 comments · newest first
JA
Janine
12 months ago
Wait, can you really use humor in a frustrating situation?
RO
Rosalyn
1 year ago
Escalating might be the best option if it’s too confusing.
JO
Jolene
1 year ago
Dropping the call? That seems a bit extreme.
KA
Katlyn
1 year ago
Humor can really help ease the tension!
FR
Francoise
1 year ago
I’d definitely keep trying to understand them.
LE
Lea
1 year ago
I think keeping the user on the line and escalating might be the best choice, but I worry about the time it could take.
MA
Malcolm
1 year ago
I feel like dropping the call is not a good option, but I wonder if escalating it right away might be too hasty.
TH
Theron
1 year ago
I'm not sure if humor is appropriate in this situation, but option B could help ease the tension if done carefully.
KE
Kenneth
1 year ago
I remember practicing a similar scenario where we had to maintain patience, so I think option A makes sense to keep trying to understand the user.
CA
Carylon
1 year ago
This is a tricky one. I'm not entirely confident, but I'm leaning towards "C. Dollar price" as the answer. The question is asking about the difference between the prices, and that seems to align with the concept of dollar price.
EM
Emmett
1 year ago
Okay, let me see. The Fiscal Date Pattern must define the start and end dates for the fiscal year and its periods. I think option A is the correct answer.
JO
Joseph
1 year ago
Affinity estimation? That's the one where you estimate based on similar stories, right? I think that could be it.
RE
Renato
1 year ago
I think the Events Dashboard probably pulls in Syslog messages, since that's a common way for network devices to report events and alerts.
DO
Dominic
1 year ago
I'll take 'Things you should never do in customer service' for $500, Alex.
JU
Justine
1 year ago
Dropping the call and making the manager deal with it? That's a bold move, Cotton. Let's see if it pays off.
KA
Kati
1 year ago
A) Keep trying to work with them to understand their issue
CA
Catalina
1 year ago
B) Try and use some simple humour to lighten the situation and build rapport
AL
Alison
1 year ago
A) Keep trying to work with them to understand their issue
ST
Stephaine
2 years ago
D is the way to go. Escalating the call is the responsible thing to do when you can't understand the user. Plus, it's a great excuse to take a break and get someone else to deal with it.
LA
Lashaunda
2 years ago
Option B sounds like a good idea to me. A little humor can go a long way in breaking the ice. Just don't overdo it - you don't want to come across as unprofessional.
ER
Erin
1 year ago
User 3: Agreed, as long as we keep it professional and not overdo it.
TA
Tambra
1 year ago
User 2: Good idea, humor can help build rapport with the user.
DE
Deeanna
1 year ago
User 1: Let's try to use some humor to lighten the situation.
KE
Kenda
2 years ago
I'd go with option A. It's important to be patient and work with the user, even if it's frustrating. You never know, a breakthrough might happen if you stick with it.
MA
Margurite
1 year ago
User 4: Hopefully we can find a solution by working together.
HO
Hollis
1 year ago
User 3: We should definitely try to work through it together.
BA
Barrett
1 year ago
User 2: Agreed, patience is key in these situations.
MA
Marget
1 year ago
User 1: Let's keep trying to understand their issue.
ID
Idella
1 year ago
Mica: Let's not give up, we can do this!
JA
Jade
1 year ago
User 3: Maybe we can find a solution if we work together with the user.
MI
Mica
2 years ago
User 2: Agreed, patience is key in these situations.
MA
Margot
2 years ago
User 1: Let's keep trying to understand their issue.
TO
Toshia
2 years ago
C) Drop the call and ask a manager to call back
FA
Fannie
2 years ago
B) Try and use some simple humour to lighten the situation and build rapport
PH
Phung
2 years ago
A) Keep trying to work with them to understand their issue