SDI Exam SD0-101 Topic 2 Question 65 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 65
Topic #: 2

[All SD0-101 Questions]

You receive a call from an important user whose language is very difficult to understand and the

situation is becoming frustrating and awkward. What do you do?

AKeep trying to work with them to understand their issue

BTry and use some simple humour to lighten the situation and build rapport

CDrop the call and ask a manager to call back

DKeep the user on the line and escalate the call

Show Suggested Answer

Suggested Answer: B

by Brandon at Feb 04, 2023, 07:31 PM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Dominic

20 days ago

I'll take 'Things you should never do in customer service' for $500, Alex.

upvoted 0 times

...

Justine

21 days ago

Dropping the call and making the manager deal with it? That's a bold move, Cotton. Let's see if it pays off.

upvoted 0 times

...

Stephaine

28 days ago

D is the way to go. Escalating the call is the responsible thing to do when you can't understand the user. Plus, it's a great excuse to take a break and get someone else to deal with it.

upvoted 0 times

...

Lashaunda

30 days ago

Option B sounds like a good idea to me. A little humor can go a long way in breaking the ice. Just don't overdo it - you don't want to come across as unprofessional.

upvoted 0 times

...

Kenda

1 months ago

I'd go with option A. It's important to be patient and work with the user, even if it's frustrating. You never know, a breakthrough might happen if you stick with it.

upvoted 0 times